Trainer Profile
Arumugam Pillay Nadarajan
Qualification(s):
- Diploma in human resource development
- Advanced Certificate in Training and Assessment (ACTA)
Institute(s):
- SIM
Arumugam Pillay Nadarajan trains following courses
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Service Planning and Implementation Level 1 (SFw) (Synchronous e-learning)
This skill describes the ability to apply the knowledge and skills for service planning and implementation with the mindset to go the extra mile in providing excellent service. It involves demonstr
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Service Excellence Level 1 (SFw)
This skill describes the ability to apply the knowledge to go the extra mile in providing excellent service, which involves recognising a diverse range of customers and their needs and expectations
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Empowering Self Through Effective Problem-Solving Skills
This programme aims to enable learners to develop effective problem-solving skills in order for them to identify and solve work place issues by coming up with solutions and implementing corrective
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Developing Sense Making Skills for Success
This programme aims to enable learners to develop their sense making skills in order for them to be able to collect, analyse and interpret information and data to conclude and/or make decisions.
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Empowering Self with Creative Thinking Skills
This programme aims to enable learners to develop their creative thinking skills in order for them to be able to find creative ideas and solutions to real workplace situations.
Learners will c
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Developing Interpersonal Communication Skills for Success
This programme aims to enable learners to convey and exchange thoughts, ideas and information effectively through various mediums and approaches.
Learners will communicate with others to share
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Mastering the Art of Collaboration at the Workplace
This programme aims to enable learners to manage relationships and work collaboratively and effectively with others to achieve goals. Learners will contribute to a positive and cooperative working
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Elevating Customer Service Excellence in the Food Services Industry (Customer Service Excellence L1)
The Customer Service Excellence Level 1 course for the Food Services Sector aims to equip participants with essential skills such as effective communication, product knowledge, service recovery, an