Course Detail    

Service Excellence Level 1 (SFw)

Course Reference Number: TGS-2019504708

Course Objectives

This skill describes the ability to apply the knowledge to go the extra mile in providing excellent service, which involves recognising a diverse range of customers and their needs and expectations, projecting a professional image, demonstrate the qualities of a service professional, creating a positive customer experience, and escalating areas of improvement that may enhance the customers’ experience.


2 Day(s) (16 Hrs)

Mode of Delivery

Classroom Training

Methods of Learning

Mini lectures with presentations to explain concepts and theories

Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in providing excellent service. At the end of the programme, learners should be able to:

 Recognize the diverse range of customers and their needs and expectations

 Project a professional image and persona

 Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service

 Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines

 Escalate feedback on areas of improvement to enhance the customer experience



Who should attend

This programme is targeted for:

 Customer service personnel

 Front line service staff

Minimum Entry Requirement

No formal qualification - Participants should have the ability to converse, read & write in English.

Trainer : Learner Ratio


Course Fee

Full course fee before SSG funding
$381.50 (Incl. of 9% GST)

Registration Fee

A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded

Miscellaneous Fees (Incl. of 9% GST)

Admin Fee for Absent and Reschedule: $32.70

Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 25 Nov 2019 to 24 Nov 2025
Type Category of Individuals
Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents)
Funding Source
SkillsFuture Funding (Baseline)

Up to 50% of Course Fees
SkillsFuture Mid- Career Enhanced Subsidy

Up to 70% of Course Fees
SkillsFuture Enhanced Training Support for SMEs

Up to 70% of Course Fees
Course Fee $350.00 $350.00 $350.00
SkillsFuture Funding $175.00 $245.00 $245.00
Nett Fee Payable (Before GST) $175.00 $105.00 $105.00
GST (9% x $350.00) $31.50 $31.50 $31.50
Final Amount Payable (Incl. of 9% GST) $206.50 $136.50 $136.50

(For Local Employers) More about SFEC

 * Self-sponsored individuals must be at least 21 years old.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings.More details at


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Course Fee $381.50 (Incl. of 9% GST)
Full course fee before SSG funding

This Course Includes:

Duration:  2 Day(s) (16 Hrs)

Language: English

Related Courses

Service Planning and Implementation Level 1 (SFw) (Synchronous e-learning)

This skill describes the ability to apply the knowledge and skills for service planning and implementation with the mindset to go the extra mile in providing excellent service. It involves demonstr