Course Detail
Service Excellence Level 1 (SFw)
Course Reference Number: TGS-2019504708
Course Objectives
This skill describes the ability to apply the knowledge to go the extra mile in providing excellent service, which involves recognising a diverse range of customers and their needs and expectations, projecting a professional image, demonstrate the qualities of a service professional, creating a positive customer experience, and escalating areas of improvement that may enhance the customers’ experience.
Mode of Delivery
Classroom Training
Assessment
Methods of Learning
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback
Learning Outcomes
This skill describes the ability to apply the knowledge and skills in providing excellent service. At the end of the programme, learners should be able to:
Recognize the diverse range of customers and their needs and expectations
Project a professional image and persona
Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service
Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
Escalate feedback on areas of improvement to enhance the customer experience
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Minimum Entry Requirement
No formal qualification - Participants should have the ability to converse, read & write in English.
Duration
2 Day(s) (16 Hrs)
Trainer : Learner Ratio
Course Fee
Full course fee before SSG funding
$381.50 (Incl. of 9% GST)
Registration Fee
A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded
Miscellaneous Fees (Incl. of 9% GST)
Admin Fee for Absent and Reschedule: $32.70
Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
|
Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 25 Nov 2019 to 24 Nov 2025 |
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| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) | |
| Funding Source | |||
|
SkillsFuture Funding (Baseline)
Up to 50% of Course Fees |
SkillsFuture Mid- Career Enhanced Subsidy
Up to 70% of Course Fees |
SkillsFuture Enhanced Training Support for SMEs
Up to 70% of Course Fees |
|
| Course Fee | $350.00 | $350.00 | $350.00 |
| SkillsFuture Funding | $175.00 | $245.00 | $245.00 |
| Nett Fee Payable (Before GST) | $175.00 | $105.00 | $105.00 |
| GST (9% x $350.00) | $31.50 | $31.50 | $31.50 |
| Final Amount Payable (Incl. of 9% GST) | $206.50 | $136.50 | $136.50 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg
Schedule
Course Fee
$381.50 (Incl. of 9% GST)
Full course fee before SSG funding
This Course Includes:
Duration: 2 Day(s) (16 Hrs)
Language: English
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