* All pictures shown are for illustration purposes only. Actual product may vary.
Service Excellence Level 1 (SFw)
Course Reference Number: TGS-2019504708
Course Objectives
This skill describes the ability to apply the knowledge to go the extra mile in providing excellent service, which involves recognising a diverse range of customers and their needs and expectations, projecting a professional image, demonstrate the qualities of a service professional, creating a positive customer experience, and escalating areas of improvement that may enhance the customers’ experience.
Methods of Learning
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback
Learning Outcomes
This skill describes the ability to apply the knowledge and skills in providing excellent service. At the end of the programme, learners should be able to:
Recognize the diverse range of customers and their needs and expectations
Project a professional image and persona
Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service
Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
Escalate feedback on areas of improvement to enhance the customer experience
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Minimum Entry Requirement
No formal qualification - Participants should have the ability to converse, read & write in English.
Mode of Delivery
Classroom Training
Assessment
Course Fee
Full course fee before SSG funding
$378.00 (Incl. of 8% GST)
Miscellaneous Fees
(Incl. of 8% GST)
Make-up Session - $10.80
Appeal & Re-assessment - $21.60
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
Duration
2 Day(s) (16 Hrs)
Trainer : Learner Ratio
1:20
Nett Fee after SSG’s Course Fee Funding |
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Funding Validity Period: 25 Nov 2019 to 24 Nov 2023 |
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| Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * | Up to 50% of course fees |
$203.00 Incl. of 8% GST |
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| SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) | Up to 70% of course fees |
$133.00 Incl. of 8% GST |
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| SMEs (Enhanced Training Support for SMEs) | |||
(For Local Employers) More about SFEC www.enterprisesg.gov.sg/financial-assistance/grants/for-local-companies/skillsfuture-enterprise-credit
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg
