This Personal Data Protection Policy sets out how we and our affiliated associations (“Organisation”, “us”, “we” or “our”) comply with the provisions of the Personal Data Protection Act of Singapore (“PDPA”). This Personal Data Protection Policy sets out:
a. our policies on how we manage your Personal Data;
b. the types of Personal Data we collect, use, disclose and/or retain;
c. how we collect, use, disclose and/or retain your Personal Data; and
d. the purpose(s) for which we collect, use, disclose and/or retain your Personal Data.
You agree and consent to us, the Organisation, and our authorised service providers and third parties to collect, use and disclose and/ or retain your Personal Data in the manner set forth in this Personal Data Protection Policy.
This Personal Data Protection Policy supplements but does not supersede nor replace any other consent which you may have previously provided to us nor does it affect any right that we may have at law in connection with the collection, use, disclosure and/ or retention of your Personal Data.
From time to time, we may update this Personal Data Protection Policy to ensure that our Policy is consistent with any regulatory changes. Should any revision(s) be made to this Personal Data Protection Policy, updates will be published on our website(www.eduquest.sg).
This Personal Data Protection Policy forms a part of the terms and conditions governing your relationship with us and should be read in conjunction with such terms and conditions (“Terms and Conditions”). In the event of any inconsistency between the provisions of the Personal Data Protection Policy and the Terms and Conditions, the provisions of the Terms and Conditions shall prevail.
1. Your Personal Data
In this Personal Data Protection Policy, “Personal Data” refers to any data and/or information about you from which you can be identified by, either (a) from that data; or (b) from that data and other information to which we may have legitimate access to. Examples of such Personal Data include but are not limited to:
a. your name, NRIC, passport or other identification number, telephone number(s), mailing
address, email address and any other information relating to you which you have provided in
any forms you may have submitted to use, or in other forms of interaction with you;
2. Collection of your Personal Data
b. your photos;
c. your employment history, education background, and income levels;
d. Personal Data of your family members, such as next of kin, spouses, and children;
e. information relating to payments, such as your bank account number or credit card information;
f. information about your usage of and interaction with our website and/or services including computer and connection information, device capability, bandwidth, statistics on page views and traffic to and from our website
Generally, we may collect your Personal Data through the following ways:
a. when you access our websites or perform an online registration / transaction
3. Purposes for the Collection, Use and Disclosure of Your Personal Data
b. when you interact with any of our employees;
c. when you submit an application to us for services
d. when you respond to our request for additional Personal Data;
e. when you ask to be included in an email or other mailing list;
f. when you request that we contact you;
g. when you respond to our initiatives or promotions; and
h. when you submit your Personal Data to us for any other reason.
i. When you browse our website, you generally do so anonymously, but please see the section below on cookies.
j. If you provide us with any personal data of a third party (eg: information of spouse, children, relatives, employees or any other authorised parties), by submitting such information to us, you agree to us that you have obtained their prior permission.
Generally, we may collect, use, disclose and/ or retain your Personal Data for the following purposes:
a. to provide you with services / training / funding purposes;
4. Marketing/ Optional Purposes
b. to assist you with your enquiries;
c. to process payment for your services rendered or any other purchases;
d. to improve customer services, such as resolving complaints and handling requests and enquiries;
e. to conduct research, surveys and interviews;
f. to keep you updated on our events; and
g. to comply with applicable laws and regulations.
h. Job application and related matters
i. preventing, detecting and investigating crime, including fraud and money-laundering etc.
j. conducting any promotions , offers, contests etc
Note: As an individual your consent is deemed under the PDPA to cover these circumstances:- Where the collection, use, or disclosure of personal data is reasonably necessary to conclude or perform a contract or transaction.- Where individuals have been notified of the purpose of the intended collection, use, or disclosure of his or her personal data and are given a reasonable opportunity to opt out (and have not opted out).- OR you allow us to collect, use, or disclose personal data without having to obtain consent from the individuals in these circumstances:
a. Where it is in the legitimate interests of the organisation and the benefit to the public is greater than any adverse effect on the individual.
b. Where it is for business improvement purposes. As a business organization, we are committed to safeguard any such data that may be used
a. From time to time, we may contact you via mail, electronic mail, telephone (call or SMS-Text), facsimile or social media platforms, to inform you about our courses / services and events that we think may be of interest to you.
5. Disclosure of your Personal Data
b. You can let us know at any time if you no longer wish to receive marketing materials (by informing us through our email to email@example.com) and we will remove your details from our direct marketing database.
c. Please note that we may still send you non-marketing messages such as surveys, customer-service notices and other service related notices.
d. Videos and photos will be taken during the classes and events to be used for marketing and related purposes.
We may disclose your Personal Data to the following groups of external organisations for purposes mentioned above, subjected to the requirements of applicable laws:
a. our professional advisers such as our auditors;
b. relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any
c. business partners that provides any membership services and benefits; and
d. any other person in connection with the purposes set forth above.
a. We may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on our websites and common entry and exit points into our websites.
7. Third-Party Sites
b. We make use of “cookies” to store and track Aggregate Information about you when you enter our website(s). Such cookies are used to track information such as the number of users and their frequency of use, profiles of users and their online preferences.
c. Such aggregate Information collected may be used to assist us in analysing the usage of our website(s) so as to improve your online experience with us.
d. Should you wish to disable the cookies associated with these technologies you may do so by changing the setting on your browser. However, please note that this may affect the functionality of the website(s).
a. Our website(s) may contain links to other websites operated by third parties independent of the Organisation. We are not responsible for the privacy practices of such website(s) operated by third parties even though it is linked to our website(s).
8. Protection of your Personal Data
b. We encourage you to learn about the privacy policies of such third party website(s) by checking the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
We maintain appropriate security safeguards and practices to protect your Personal Data unauthorised access, collection, use, disclosure, copying, modification disposal or similar risks, in accordance with applicable laws.
9. Accuracy of your Personal Data
a. We take all reasonable measures to ensure that your Personal Data remains accurate, complete and up-to-date.
10. Withdrawal of Consent
b. You may also keep us informed when there are any updates to your Personal Data by contacting us directly.
c. Any incorrect data provided will not hold us liable for any related consequences.
a. If you wish to withdraw your consent to any use or disclosure of your Personal Data as set out in this Personal Data Protection Policy, you may contact us via DPO@eduquest.sg
11. Access and Correction of your Personal Data
b. Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may no longer be in a position to continue to provide relevant services to you.
a. You may request access to or make corrections to your Personal Data records, but the Organisation has the right to charge a reasonable fee for processing your request.
12. Retention Limitation
b. Please submit your request to our Data Protection Officer: DPO@eduquest.sg
The Commission shall cease retention of personal data or remove the means by which the
personal data can be associated with particular individuals when it is no longer necessary for any
business or legal purposes.
13. Notification of Breach
Our Organisation is committed to notify the PDPC and affected individuals if any data breach is detected and results in, or is likely to
result in, significant harm to the affected individuals (e.g., compromised NRIC numbers etc). Where the organisation has reason to believe
that a data breach has occurred, we will conduct, in a reasonable and expeditious manner, an assessment as to whether it is a notifiable
data breach. If the notification criteria is met, we will notify the PDPC as soon as practicable and also the affected individuals.
14. Portability Obligation
As a responsible organisation we will , at the request of an individual, transmit his or her personal data that is in the organisation’s
possession or under our control to another organisation in a commonly used machine-readable format. However, our obligation only applies
to data which is provided by the individual or is data about the individual created in the course of the individual’s use of our relevant
product or service. Data which is derived by the organisation in the course of business from other personal data will not be covered. The
individual exercising the right must also have an existing, direct relationship with our organisation, where the data is in electronic
form, and the receiving organisation must have a presence in Singapore.
15. Contacting Us
If you have any questions or complaints relating to the use or disclosure of your Personal Data,
or if you wish to know more about our data protection policies and practices, please contact our
Data Protection Officers: DPO@eduquest.sg
Office Number: 63387151