Withdrawal & Refund Policy

Withdrawal and refund policy

1.1 Refund for Withdrawal Due to Other Reasons (Modular Courses):

If the Student withdraws from the Course for any reason other than those stated in Clause above, the RTP will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table below:

Period	Refund Amount
14 days or more before course commencement	100% Full refund of course fees will be refunded within 7 Days
8 – 13 days before course commencement	50% of the course fees paid will be refunded within 7 Days
7 or less working days before course commencement or After course commencement or no show of the participant on the date of course commencement	0% – No refund / Full course fee to be paid within 7 Days
Incase trainee withdrawn due to the Class Postponement or the class cancellation by Eduquest	100% Full refund of course fees will be refunded within 7 Days

1.2 Miscellaneous Fees (Modular Courses)

Purpose of Admin Fee	Amount (Incl. of 9% GST)
Absent and Reschedule Fee	Food Safety Course Level 1 – $16.35 Food Safety Course Level 2 – $16.35 Food Safety Course Level 1 (Refresher) – $10.90 Food Safety Course Level 3 – $32.70 Other Courses – $32.70
Make-up Session for Partial Absent, Appeal & Re-assessment Fee	Food Safety Course Level 1 – $32.70 Food Safety Course Level 2 – $32.70 Food Safety Course Level 1 (Refresher) – $21.80 Food Safety Course Level 3 – $54.50 Other Courses – $54.50

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

1.3 Refund for Withdrawal or Due to Non-Delivery of Course (Only for Full-Qual):

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by SSG; or
(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

1.4 Refund During Cooling-Off Period (Only for Full-Qual):

The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student shall be refunded all Course Fees and Miscellaneous Fees paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

1.5 Refund for Withdrawal Outside the Cooling-Off Period:

Without prejudice to Clauses 1.3 to 1.4 above, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to Eduquest. Upon receipt of such notice, Eduquest shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.

Refund Table (Stipulated under Schedule D of the Eduquest-Student Contract)

Refund Amount (%)	Period
100%	more than (14) working days before the Course Commencement Date
50%	on or before, but not more than (14) working days before the Course Commencement Date
0%	after, but not more than (7) working days after the Course Commencement Date
0%	more than (7) working days after the Course Commencement Date

Miscellaneous Fees (Only for Full-Qual)

Type and Purpose of Fees	Amount (Inclusive of GST) (S$)
Admin Fee for Make-up Session for Partial Absent	$54.50
Admin Fee for Re-assessment	$54.50
Admin Fee for Absent & Reschedule	$32.70
Re-Module Fees (Non WSQ Module)	$305.20
Re-Module Fee (WSQ Modules) are collected only when applicable	Prevailing individual modules fee (ref to the official website)
Deferment Fee	$109.00
Kitchen Tool Kit	$54.50
Chef Jacket only (per piece) – Additional	$32.70
Chef Apron (per piece)	$32.70
Course Book (per module)	$32.70
Request Letter and Certifying Letter / Statement	$54.50
‘Certified True Copy’ Request of Diploma Certificate or Transcript	$54.50
Re-issuance Request of Diploma Certificate / Transcript	$54.50
Postage Fee for Certificate	$50.00 to $200.00