Course Detail    

Elevating Customer Service Excellence in the Food Services Industry (Customer Service Excellence L1)

Course Reference Number: TGS-2023037473

Course Objectives

The Customer Service Excellence Level 1 course for the Food Services Sector aims to equip participants with essential skills such as effective communication, product knowledge, service recovery, and customer engagement. The course also focuses on promoting professionalism, teamwork, and continuous improvement in delivering exceptional customer service in the food services industry.

Duration

1 Day(s) (8 Hrs)

Methods of Learning

Deliver Unforgettable Dining Experiences: Elevate the Art of Customer Service Excellence in the Food Services Sector!.

Learning Outcomes

At the end of the course, learners will be able to:
 Recognise the types of customers and triggers of potential service challenges in the food service environment
 Provide service that meets and, if possible, exceeds the diverse needs and expectations of customers
 Exhibit the qualities and characteristics of a service professional in the food services environment including readiness to go-the-extra-mile for service
 Project the image and persona of a food and beverage professional
 Communicate effectively when interacting with customers and handling service challenges
 Provide feedback on areas of improvement and unresolved service challenges through proper channels

Who Should Attend

Progressive Wage Model (PWM) Roles - Food/Drink Stall Assistant and Food Services Counter Attendant, Waiter, Waiter Supervisor.

Food and Beverage Service Frontline Staff, Restaurant Managers, Supervisors, Waiters, Chefs and Cooks, Catering Staff, Food Safety and Hygiene Inspectors, Supermarket employees of ready-to-eat food stations, Quick Service and Full Service Food Establishment staff, Caterers, Delivery personnel, Food kiosk employees and Full-time or part-time food services employees, Full dining, semi-dining, self-serve counter staff.

Course Fee

Full course fee before SSG funding
$215.82 (Incl. of 9% GST)

Registration Fee

A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded

Miscellaneous Fees (Incl. of 9% GST)

Admin Fee for Absent and Reschedule: $32.70

Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Nett Fee after SSG’s Course Fee Funding


Funding Validity Period: 01 Sep 2023 to 31 Aug 2025
Type Category of Individuals
Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents)
Funding Source
SkillsFuture Funding (Baseline)

Up to 50% of Course Fees
SkillsFuture Mid- Career Enhanced Subsidy

Up to 70% of Course Fees
SkillsFuture Enhanced Training Support for SMEs

Up to 70% of Course Fees
Course Fee $198.00 $198.00 $198.00
SkillsFuture Funding $99.00 $138.60 $138.60
Nett Fee Payable (Before GST) $99.00 $59.40 $59.40
GST (9% x $198.00) $17.82 $17.82 $17.82
Final Amount Payable (Incl. of 9% GST) $116.82 $77.22 $77.22

(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec

 * Self-sponsored individuals must be at least 21 years old.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg

Schedule

30th May 2024

REX House (Near Little India MRT)

3rd Jun 2024

REX House (Near Little India MRT)

11th Jun 2024

Eduquest West Campus (Jurong East)

18th Jun 2024

REX House (Near Little India MRT)

25th Jun 2024

REX House (Near Little India MRT)

30th May 2024

REX House (Near Little India MRT)

3rd Jun 2024

REX House (Near Little India MRT)

11th Jun 2024

Eduquest West Campus (Jurong East)

18th Jun 2024

REX House (Near Little India MRT)

25th Jun 2024

REX House (Near Little India MRT)

Play Video

Course Fee $215.82 (Incl. of 9% GST)
Full course fee before SSG funding

This Course Includes:

Duration:  1 Day(s) (8 Hrs)

Language: English

Related Courses

Food Waste Disposal and Reduction (L2)

By the end of this course the learner will be able to know:

About importance of Waste Disposal and Reduction and identify Standard Operating Procedures (SOPs) for it.

How to ide

Food and Beverage Equipment Maintenance (L2)

By the end of this course, learners will be able to:

Do basic upkeep of equipment, resulting in lower downtime and costs

Know how to do regular equipment servicing and maintenance

Service Leadership Level 1 (SFw) (Synchronous e-learning)

This skill describes the ability to apply the knowledge and skills in demonstrating the organization’s service vision, and recognizing the role that one plays in contributing to the service v

WSQ Prepare All-Time Favourite Meat and Poultry Dishes

To apply the knowledge and skills in preparing meat and poultry

Workplace Safety and Health for Food and Beverage Operations Level 2

The objective of the programme is to ensure that all employees in the food service sector are aware of the importance of workplace safety and are able to understand and comply with workplace safety