* All pictures shown are for illustration purposes only. Actual product may vary.

Elevating Customer Service Excellence in the Food Services Industry (Customer Service Excellence L1)

Course Reference Number: TGS-2023037473

Course Objectives

The Customer Service Excellence Level 1 course for the Food Services Sector aims to equip participants with essential skills such as effective communication, product knowledge, service recovery, and customer engagement. The course also focuses on promoting professionalism, teamwork, and continuous improvement in delivering exceptional customer service in the food services industry.

Methods of Learning

Deliver Unforgettable Dining Experiences: Elevate the Art of Customer Service Excellence in the Food Services Sector!.

Learning Outcomes

At the end of the course, learners will be able to:
 Recognise the types of customers and triggers of potential service challenges in the food service environment
 Provide service that meets and, if possible, exceeds the diverse needs and expectations of customers
 Exhibit the qualities and characteristics of a service professional in the food services environment including readiness to go-the-extra-mile for service
 Project the image and persona of a food and beverage professional
 Communicate effectively when interacting with customers and handling service challenges
 Provide feedback on areas of improvement and unresolved service challenges through proper channels

Who Should Attend

Progressive Wage Model (PWM) Roles - Food/Drink Stall Assistant and Food Services Counter Attendant, Waiter, Waiter Supervisor.


Food and Beverage Service Frontline Staff, Restaurant Managers, Supervisors, Waiters, Chefs and Cooks, Catering Staff, Food Safety and Hygiene Inspectors, Supermarket employees of ready-to-eat food stations, Quick Service and Full Service Food Establishment staff, Caterers, Delivery personnel, Food kiosk employees and Full-time or part-time food services employees, Full dining, semi-dining, self-serve counter staff.

Course Fee

Full course fee before SSG funding
$213.84 (Incl. of 8% GST) valid until 31 Dec 2023 $215.82 (Incl. of 9% GST) valid from 1 Jan 2024

Registration Fee

A Registration Fee of $10.80 (Incl. of 8% GST) valid until 31 Dec 2023 will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded

Miscellaneous Fees
(Incl. of 8% GST) valid until 31 Dec 2023

Admin Fee for Absent and Reschedule: $32.40

Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.00

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.


1 Day(s) (8 Hrs)

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 01 Sep 2023 to 31 Aug 2025

TypeCategory of Individuals
Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holdersEmployer-sponsored and self-sponsored Singapore Citizens aged 40 years old and aboveSME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents)
Funding Source
SkillsFuture Funding (Baseline) SkillsFuture Mid- Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs
Up to 50% of Course FeesUp to 70% of Course FeesUp to 70% of Course Fees
Course Fee$198.00$198.00$198.00
SkillsFuture Funding$99.00$138.60$138.60
Nett Fee Payable (Before GST)$99.00$59.40$59.40
GST (8% x $198.00) valid until 31 Dec 2023$15.84$15.84$15.84
GST (9% x $198.00) valid from 1 Jan 2024$17.82$17.82$17.82
Final Amount Payable (Incl. of 8% GST) valid until 31 Dec 2023$114.84$75.24$75.24
Final Amount Payable (Incl. of 9% GST) valid from 1 Jan 2024$116.82$77.22$77.22

(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec

 * Self-sponsored individuals must be at least 21 years old.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg

Upcoming schedules
13th Dec 2023 REX House (Near Little India MRT) English REGISTER
21st Dec 2023 Eduquest West Campus (Jurong East) English REGISTER
27th Dec 2023 REX House (Near Little India MRT) English REGISTER
17th Jan 2024 REX House (Near Little India MRT) English REGISTER
31st Jan 2024 REX House (Near Little India MRT) English REGISTER