Frequently Asked Questions
General Questions
1. Where and how can I make enquiries?
- You can reach us at 6338 7151 or through our Contact Us - Form
- Mondays to Saturdays 9:00am – 6:00pm. (Sunday & Public Holiday: Closed)
2. How do I sign up for a course?
- Go here, choose the course and the date you want to apply for.
- Select the Type of Registration (Self-Sponsored or Employer-Sponsored) and fill out the registration form accordingly.
- Self-Sponsored applicants may use log-in with SingPass or proceed to fill up manually.
- Employer-Sponsored applications need to be processed through Employer-Sponsored Log-in. Companies that do not have an account, will automatically redirect to the Employer Sponsored (Corporate) Signup page, before continuing to sign-up their trainees.
3. How do I apply for SkillsFuture Singapore (SSG) Funding?
- All Singapore Citizens / Singapore PR / LTVP Plus candidates are eligible up to 70% SSG funding.
- No funding available for Work Permit / passport holders / Student Pass holders.
- For Citizen and SPR; SSG funding will be declined for Employer-Sponsored trainees, if the trainee is not contributing CPF under the company they are working with when registering for a course at Eduquest for the month the course is taken. In the event the SSG funding is declined, the company will have to submit CPF90 documents (sample as per below screenshot), which need to be approved by SSG for the funding to be successful.
- LTVP+ trainees are considered an employee of a particular employer for the purpose of SSG funding as an employer-sponsored trainee, only if there exists an employment contract between the trainee and that particular employer, and that particular employer is liable to pay remuneration to the trainee under the employment contract. Hence, you may wish to consider supporting documents such as employment contracts and salary slips.
4. What is the requirement to take virtual class?
- Candidate is proficient in the language of which the course is being delivered.
- Trainees should have a working computer/laptop with a webcam and headset.
- Conducive location for training with a good wifi connection.
- Trainees should be familiar with basic functions of computers /laptops.
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Set up the premise for practical assessment (Refer Pictorial setup with props list).
Applicable only for below courses:
- Food Safety Course Level 1
- Food Safety Course Level 1 (Refresher)
- Able to understand instructions for practical assessment.
- Trainees are not under any special needs category such as mobility impairment, hearing impairment, intellectual impairment, visual impairment, speech impairment & language literacy etc.
5. What languages do you provide the Food Safety Course in?
- Food Safety Course Level 1 is available in English, Chinese, Tamil translation & Malay translation. Candidates need to be Proficient in 1 of the 4 languages available to take the course.
- For other languages, please contact our hotline for more information.
6. When will I know if the course that I have applied for is confirmed?
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For Self/Individual Registration:
To complete the online registration process, payment has to be made for the applied course. You will receive an acknowledgement email (based on the email address indicated during registration) and/or a confirmation email once the course is confirmed and course fee has been paid.
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For Employer Registration:
Company’s officer-in-charge who has completed the registration on your behalf will receive a confirmation email from us. Please show this confirmation email on the first day of your course.
7. What is the process to change the course date I have registered for?
As long as you have received the course confirmation there is an admin fee to change the date. Please write to info@eduquest.sg for request of date change.
8. What should I do for deferment/transfer/trainee replacement/withdrawal of course?
Please refer to the Withdrawal & Refund Policy
9. What if I am late or absent for my course?
- All trainees are expected to be punctual for all courses at all times.
- Latecomers will be considered absent. Please arrange with our staff to attend the next available class, where an admin fee will be applicable. Same rule applies for absentees as well.
10. When and how will I receive my certificate?
- WSQ Full Qual Certificates/Statement of Attainment (SOA) (SSG)
- SSG has rolled out the Workforce Skills Qualifications (WSQ) e-Certificate (e-Cert) system from 3rd November 2014. This is an online system that issues electronic certificates to WSQ trainees who have successfully completed their training.
- Trainees who passed their assessment will be able to download their e-Certs after 2-3 weeks from here. Trainees with FIN can fill up the Request Form here, our staff will send it to you via email.
- With the implementation, all Statements of Attainment (SOAs), Full qualifications and transcript will be in electronic format, generated at www.myskillsfuture.sg
11. How long is the Food Safety Course Level 1 & Food Safety Course Level 1 (Refresher) certificate valid for?
- Food Safety Course Level 1 is valid for 5 years from the year the course is taken.
- Food Safety Course Level 1 (Refresher) is valid for 10 years from the year the course is taken.
12. Can I retake the exam/assessment if I fail?
- Yes, you can appeal by writing to info@eduquest.sg within 2 working days from the result release date. The fee for reassessment will be $21.40. Our staff will inform the appeal outcome within 3 working days from the date of request.
- Trainees who fail the assessment are also not eligible for training subsidies and will be liable to pay the full course fees.
13. How or where to highlight Dispute Resolution - Escalation?
We understand that there may be times when our services fall short of your expectations and that you want to be heard. Please write to us here with your full particulars (ie. Name, email address and contact number) so that we can get in touch with you.
Self-sponsored Trainee
1. What are the Criteria to be eligible for SSG Funding?
- Applicant must either be a Singapore Citizen or Permanent Resident of Singapore or LTVP Plus holder.
- Applicant must be aged 21 years old as per the calendar year.
- Applicant should be taking the course for the first time under the course title that they are taking.
- Trainee must not have received, be receiving or have applied for financial support under any other funding scheme administered by the Government of the Republic of Singapore, any other Singapore statutory board, or any Singapore government agency in respect of the run of the Funded Course.
2. How much is the SSG Funding amount for the WSQ courses?
| Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * | Up to 50% of course fees |
| SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) | Up to 70% of course fees |
| SMEs (Enhanced Training Support for SMEs) |
3. What is SkillsFuture Credit (SFC)?
SkillsFuture Credit aims to encourage individuals to take ownership of their skills development and lifelong learning. Introduced in 2015, all Singaporeans aged 25 and above will receive an opening credit of S$500.
- A one-off SkillsFuture Credit top-up of $500 will be provided to every Singapore Citizen aged 25 years and above as at 31 December 2020.
- From 1 October 2020, this top-up can be used on all SkillsFuture Credit-eligible courses, and will expire on 31 Dec 2025.
- Additional SkillsFuture Credit (Mid-Career Support) - ONLY applicable for CET
- A one-off SkillsFuture Credit of $500 will be provided to every Singapore Citizen (SC) aged 40 to 60 (inclusive) as at 31 December 2020. This will be over and above the $500 SkillsFuture Credit top-up for SCs aged 25 and above as at 31 December 2020.
- All unused credit from this additional SkillsFuture Credit will expire on 31 December 2025.
4. How can this SkillsFuture Credit (SFC) funding be used?
Applicants 25 years old and above can use their SFC to offset the full course fee, or the amount left after the SSG funding, as long as they have enough credit to pay the full or partial fee. The balance amount can be paid via nets /self payment from the candidates account, only through pay now /bank transfer/QR code.
5. What is PSEA (Post-Secondary Education Account) funding?
PSEA is opened automatically for all eligible Singaporeans and administered by MOE to help parents save for their children’s post-secondary education. Detailed information can be found from MOE website or here. Call MOE 24-hour automated PSEA hotline at 6260 0777 to check your account balance.
The scheme allows students to utilise their siblings’ PSEA funds, up to a maximum of three siblings. Consent for withdrawal of siblings’ PSEA funds must be sought for siblings above 21 years old and parents’ authorisation of usage is required if siblings are below 21 years old. Refer to the Guidelines for usage of PSEA Funds.
6. Which Eduquest courses can I use for PSEA funds ?
Go to the SkillsFuture course directory, and use the keyword “PSEA' to search for approved courses.
7. How do I apply to use PSEA funds?
You can apply to withdraw the PSEA funds for payment of approved fees and charges through: Online (Training Provider) PSEA Ad Hoc Withdrawal.
The form is to be completed by:
i. the account holder (the student), if he/she is 21 years old or above, or
ii. a parent if the account holder (the student) is below 21 years old.
Please refer to the 2 different forms below:
- 1. Using only own PSEA: https://go.gov.sg/psea-withdrawal-tp
- 2. Using sibling’s PSEA: https://go.gov.sg/psea-withdrawal-tps
Employer-sponsored Trainee
1. What is the Funding Eligibility Criteria Employer-Sponsored?
- Company must be registered or incorporated in Singapore and;
- Applicant must either be a Singapore Citizen or Permanent Resident of Singapore or LTVP Plus holder
- Applicant should be taking the course for the first time under the current course title that they are taking
- Applicant must be aged 13 years old as per the calendar year
- Applicant must be a direct employee of the company under which they would be registering
- Applicant should be contributing CPF under this company for the day that they are taking the course
- Applicant must be fully sponsored by the Company for all costs associated with the training
- Company should be registered at least a month before the employee is taking the course
2. How much is the SDF amount for the WSQ courses?
| Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * | Up to 50% of course fees |
| SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) | Up to 70% of course fees |
| SMEs (Enhanced Training Support for SMEs) |
3. What is Absentee Payroll (AP)?
Absentee Payroll (AP) funding is a grant to help companies defray the manpower costs incurred when they send their employees for training courses funded by SSG. For training outside working hours, AP funding is given to the companies to defray the overtime pay that was paid to their employees.
4. How to qualify for the Absentee Payroll (AP) funding?
- Must be Singapore Citizens or Singapore Permanent Residents.
- Trainee is not a full-time national serviceman.
- Courses have to be fully paid for by the employer.
5. How to apply for Absentee Payroll (AP) funding?
- There is no need to apply for course fee funding as it is automatically computed and deducted from the course fee.
- Please declare your employees’ hourly salary information here to claim for absentee payroll funding.
6. What is the Absentee Payroll (AP) process?
- Enrolment: Training Partner (TP) will submit trainee(s) enrolment on behalf of your Enterprise in Training Partners Gateway
- Absentee Payroll (AP) declaration: Enterprise receives an email to submit AP Declaration with required information including salary and worked hours for the trainee(s); and update PayNow details. Corppass is required to login to EPJS.
- Absentee Payroll (AP) disbursement: Enterprise receives an email to submit AP Declaration with required information including salary and worked hours for the trainee(s); and update PayNow details. Corppass is required to login to EPJS.
- The Link for Enterprises to log in to submit AP declaration : https://www.enterprisejobskills.gov.sg/digital-services.html
- User guide on “how to do declaration for AP” once they receive email from SSG to submit AP declaration
7. What is Skills Future Enterprise Credit (SFEC)?
Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes. For detailed information please refer to below link:
https://www.skillsfuture.gov.sg/sfec
- Submission: Enterprise submits the SFEC claim via the Enterprise Portal for Jobs & Skills (EPJS)
- Endorsement: Training Provider endorses enterprise’s SFEC claim via the Training Partners Gateway (TPGateway)
- Approval: SSG reviews and approves or rejects the SFEC claim
- Disbursement: Enterprise receives approved SFEC claim disbursement via PayNow
8. What is the criteria to be eligible for Skills Future Enterprise Credit (SFEC)?
- You must have contributed at least $750 Skills Development Levy (SDL) over a qualifying period*
- You must have employed at least three Singapore Citizens (SCs) or Permanent Residents (PRs) every month over the same period
- You must not have been qualified at any of the earlier periods
- Employers who have sent their employees for SFEC-eligible courses will be able to offset up to 90 percent of their Out-of-Pocket expenses. Training Providers can check if the course offered by your organisation is SFEC-eligible at the Enterprise Portal for Jobs and Skills.
9. How do I submit for Skills Future Enterprise Credit (SFEC) claim?
Employers are required to submit SFEC claims manually via the SFEC microsite in the following scenarios:
- Foreign employees who attended SFEC-eligible courses
- Singaporean/Permanent Resident employees who attended Cat A courses offered by Continuing Education and Training Centres (CETCs), Programme Partners and Institute of Higher Learning (IHLs), and not eligible for any SSG enhanced course subsidy, i.e. Mid-Career Enhanced Subsidy (MCES) and Enhanced Training Support for SMEs (ETSS)
- Singaporean/Permanent Resident employees who attended SkillsFuture Series courses and SSG-funded CET full-qualification programmes at the IHLs
- Training Providers should advise employers who have enrolled their employees in SFEC-eligible courses offered by your organisation to submit claims via the SFEC microsite*, if they fall into any of the scenarios above. Employers will be able to submit claims after course completion from 1 April 2021 and are to attach the invoice/receipt issued by your organisation for claim submission. Employers will have 150 days from course completion date to submit their SFEC claims.
