Frequently Asked Questions    

General

You can reach us at 6338 7151 or through our Contact Us - Form
Mondays to Saturdays 9:00am – 6:00pm. (Sunday & Public Holiday: Closed)

  • Click: https://www.eduquest.sg/schedules/home
  • Select the Type of Registration (Self-Sponsored or Employer-Sponsored) and fill out the registration form accordingly.
  • Self-Sponsored applicants may use log-in with SingPass or proceed to fill up manually.
  • Employer-Sponsored applications need to be processed through Employer-Sponsored Log-in. Companies that do not have an account, will automatically redirect to the Employer Sponsored (Corporate) Signup page, before continuing to sign-up their trainees.

  • SCs and PRs (Self-sponsored individuals must be at least 21 years old) and Long Term Visit Pass Plus (LTVP+) holdersvare eligible for UP TO 50% SSG Funding
  • SCs aged ≥ 40 years old are eligible for UP TO 70% SSG funding.
  • No funding available for Work Permit/passport holders / Student Pass holders.
  • For Citizen and SPR; SSG funding will be declined for Employer-Sponsored trainees, if the trainee is not contributing CPF under the company they are working with when registering for a course at Eduquest for the month the course is taken. In the event the SSG funding is declined, the company will have to submit CPF90 documents (sample as per below screenshot), which need to be approved by SSG for the funding to be successful.
  • LTVP+ trainees are considered an employee of a particular employer for the purpose of SSG funding as an employer-sponsored trainee, only if there exists an employment contract between the trainee and that particular employer, and that particular employer is liable to pay remuneration to the trainee under the employment contract. Hence, you may wish to consider supporting documents such as employment contracts and salary slips.

For Self/Individual Registration:
To complete the online registration process, payment has to be made for the applied course. You will receive an acknowledgement email (based on the email address indicated during registration) and/or a confirmation email once the course is confirmed and course fee has been paid.

For Employer Registration:
Company’s person-in-charge who has completed the registration on your behalf will receive a confirmation email from us. Please show this confirmation email on the first day of your course.

As long as you have received the course confirmation there is an admin fee for reschedule to change the date. Please write to info@eduquest.sg for request of date change.

  • All trainees are expected to be punctual for all courses at all times.
  • Latecomers will be considered absent. Please arrange with our staff to attend the next available class, where an admin fee for absence will be applicable.
  • To qualify for assessment, you must attend a minimum of 75% of the training hours.

From 1 Oct 2023, Skillsfuture Singapore (SSG) has made it mandatory to use e-attendance via SingPass as the default mode of attendance-taking for both Classroom and Synchronous e-learning course sessions. 

You must have a SingPass App on the mobile phone with an active SingPass account before the course start date.

You can Register instantly with Singpass Face Verification. Refer to the link below:

https://www.singpass.gov.sg/home/ui/assets/pdf/Singpass_Registration_Guide.pdf

You can download the SingPass App from the following link:

https://app.singpass.gov.sg/#digitalServices

1. The trainees will receive a temporary certificate, known as a letter of Attainment (LOA), via email within 24 hours of achieving competence.
2. SSG has rolled out the Workforce Skills Qualifications (WSQ) e-Certificate (e-Cert) system from 3rd November 2014. This is an online system that issues electronic certificates to WSQ trainees who have successfully completed their training.
3. Trainees who passed their assessment will be able to download their e-Certs after 2-3 weeks from https://www.myskillsfuture.gov.sg/content/portal/en/e-services/e-services.html
4. Trainees with FIN can fill up the Request Form https://docs.google.com/forms/d/e/1FAIpQLSfG7k5niLMKWhEokfG9ud36hDBjvoE5mxtMfXKT0rbPiIIOHg/viewform , our staff will send it to you via email.

  • Candidates will receive an automated email notifying them of the assessment result within 24 hours. The email will be sent to the registered email address for both self-sponsored and employer-sponsored candidates. For employer-sponsored trainees, the email will also be sent to the employer's email address.
  • Details for the Admin Fee please refer to https://www.eduquest.sg/aboutus/withdraw_policies (Miscellaneous Fee)

We understand that there may be times when our services fall short of your expectations and that you want to be heard. Please write to us https://www.eduquest.sg/contactus/home with your full particulars (ie. Name, email address, and contact number) so that we can get in touch with you.

  • The candidate is proficient in the language in which the course is being delivered.
  • Trainees should have a working computer/laptop with a webcam and headset.
  • Conducive location for training with a good Wi-Fi connection.
  • Trainees should be familiar with the basic functions of computers /laptops.

Applicable only for below courses:

  • Food Safety Course Level 1
  • Food Safety Course Level 1 (Refresher)
  • Food Safety Course Level 1 and Food Safety Course Level 1 (Refresher) have 1 day Virtual Classroom + 1.5 hr Face to Face Assessment

Able to understand instructions for practical assessment.
Trainees are not under any special needs category such as mobility impairment, hearing impairment, intellectual impairment, visual impairment, speech impairment & language literacy etc.

Trainee must either be a Singapore Citizen or Permanent Resident of Singapore and; Applicant must be at least 21 years old and; pass all examinations /assessments; Trainee is taking the course for the first time.

  • Company must be registered or incorporated in Singapore and;
  • Applicant must either be a Singapore Citizen or Permanent Resident of Singapore or LTVP Plus holder
  • Applicant should be taking the course for the first time under the current course title that they are taking
  • Applicant must be aged 13 years old as per the calendar year
  • Applicant must be a direct employee of the company under which they would be registering
  • Applicant should be contributing CPF under this company for the day that they are taking the course
  • Applicant must be fully sponsored by the Company for all costs associated with the training
  • Company should be registered at least a month before the employee is taking the course

SkillsFuture Credit
The SkillsFuture Credit aims to encourage individuals to take ownership of their skills development and lifelong learning. All Singaporeans aged 25 and above can use their S$500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. SkillsFuture Credit does not expire and can be used at any time. However, individuals are encouraged to use it early to continually upgrade their skills.

  • NEW Top-up of $4,000 SkillsFuture Credit (Mid-Career) that does not expire. 

  • The course list will be available on MySkillsFuture from 22 April 2024.

  • ENHANCED A one-time top-up of $500 was provided to those aged between 40-60 years (inclusive) in 2020. The expiry date for this top-up will be lifted. Any balance from the 2020 top-up will be merged with the new $4,000 top-up.

  • Can be used for about 7,000 selected courses that support substantive upskilling and reskilling.

 

To check your SkillsFuture credit balance or SkillsFuture credit top-up, or make a SkillsFuture credit claim for your course, follow these steps:

  • Login at MySkillsFuture.gov.sg
  • Go to the MySkillsFuture.gov.sg and click on the “Login” button on the top right.

Most Eduquest courses have:

  • SSG Course Fee Funding
  • Skillsfuture Credit
  • UTAP Funding - Selected Courses
  • SFEC UP TO 90% (Only for Eligible Employers)
  • PSEA is opened automatically for all eligible Singaporeans and administered by MOE to help parents save for their children’s post-secondary education. Detailed information can be found from MOE website or https://www.moe.gov.sg/financial-matters/psea/overview. Call MOE 24-hour automated PSEA hotline at 6260 0777 to check your account balance.
  • The scheme allows students to utilise their siblings’ PSEA funds, up to a maximum of three siblings. Consent for withdrawal of siblings’ PSEA funds must be sought for siblings above 21 years old and parents’ authorisation of usage is required if siblings are below 21 years old. Refer to the Guidelines for usage of PSEA Funds.

Go to the SkillsFuture course directory, and use the keyword “PSEA' to search for approved courses.

Absentee Payroll (AP) funding is a grant to help companies defray the manpower costs incurred when they send their employees for training courses funded by SSG. For training outside working hours, AP funding is given to the companies to defray the overtime pay that was paid to their employees.

  • Enrolment: Training Partner (TP) will submit trainee(s) enrolment on behalf of your Enterprise in Training Partners Gateway
  • Absentee Payroll (AP) declaration: Enterprise receives an email to submit AP Declaration with required information including salary and worked hours for the trainee(s); and update PayNow details. Corppass is required to log in to EPJS.
  • Absentee Payroll (AP) disbursement: Enterprise receives an email to submit AP Declaration with required information including salary and worked hours for the trainee(s); and update PayNow details. Corppass is required to log in to EPJS.
  • The Link for Enterprises to log in to submit AP declaration and How to Apply AP : https://sfec.enterprisejobskills.gov.sg/Callbackhandler/Prelogin.aspx
  • User guide on “how to do declaration for AP” once they receive an email from SSG to submit AP declaration : https://sfec.enterprisejobskills.gov.sg/Callbackhandler/PdfViewer.aspx?IsAPGuide=True

We do accept whereby by trainee need to perform the written assessment and practical assessment on his/her own

Our training programs generally start at 9 AM to 6 PM, although the exact timings may vary depending on the specific programs we offer.

Refer: https://www.eduquest.sg/aboutus/student_pay

  • We do not accept cash payments. Only PayNow or SkillFuture Credit.
  • Self-sponsored trainees utilizing SSG funding can only make payments from their personal accounts.
  • Employer-sponsored trainees using SSG funding can only make payments from the company they are registered with, under the CPF contribution of the registered company.

We offer weekend classes as well. Please refer to our schedules at https://www.eduquest.sg/schedules/home to find out more about the available courses during the weekends.

We do not accept cash payments. Only PayNow or SkillFuture Credit one day before the class commencement day

Sponsoring employers are eligible for Absentee Payroll (AP) at up to 95% of trainee’s hourly basic salary, capped at $13 per hour.

Please drop an email to info@eduquest.sg with the company name , UEN no and changes to be made.

You can apply to withdraw the PSEA funds for payment of approved fees and charges through: Online (Training Provider) PSEA Ad Hoc Withdrawal.

The form is to be completed by:

  • the account holder (the student), if he/she is 21 years old or above, or
  • a parent if the account holder (the student) is below 21 years old.

Please refer to the 2 different forms below:

Food Safety Course Level 1 (FSCL1)

Those who handle and prepare food and beverages in SFA-licensed establishments include Kitchen Managers, Supervisors, Chefs, Sous Chefs, Cooks, Kitchen Assistants, and Food Stall Assistants, as well as other food and beverage handlers.

  • Register online on our website https://www.eduquest.sg/schedules/home, Choose the course and the date you want to apply for.
  • You will receive an acknowledgement upon successful online registration followed by course confirmation at least 3 days before the course commencement date.

Qualified trainees aged 21 and above may apply for subsidies from SSG. Singaporeans who wish to reskill or upskill themselves to join the food industry may also use their SkillsFuture credits (Anyone 25 years and above) to offset the balance amount after subsidy to cover the course fees. SSG funding is not applicable for foreigners/passport holders and thus required to pay the full course fee

Food Safety Course is a 1 Day Course (7.5 hrs)

Please refer SFA to know the procedure for applying Food Shop License.

https://www.gobusiness.gov.sg/licensing-faqs/food-shop-licence/

  • Food Safety Course Level 1 is available in English, Chinese, Tamil translation & Malay translation. Candidates need to be Proficient in 1 of the 4 languages available to take the course.
  • For other languages, you can reach us at 6338 7151 or through our Contact Us - Form

Food Safety Course Level 1 is valid for 5 years from the year the course is taken.

Food Safety Course Level 1 is valid for 5 years from the year the course is taken. Upon Completion of 5 years you can renew the certificate taking Food Safety Course Level1 (Refresher) which is valid for 10 years .

Anyone 13 years and above can take Food Safety Course Level 1

We do have a virtual /online class schedule for Food Safety Course Level 1. Refer to https://www.eduquest.sg/schedules/home, choose your course as Food Safety Course Level 1 synchronous e-learning, preferred language and training location as a virtual classroom.

  • You can reach us at 6338 7151 or through our Contact Us - Form
  • Mondays to Saturdays 9:00am – 6:00pm. (Sunday & Public Holiday: Closed)

Food Safety Course Level 2 (FSCL2)

The employees who are already working in Retail and Non Retail Food establishments should take WSQ Food Safety Course Level 2 (FSCL2) to upskill their knowledge, as they will receive additional training on conducting food safety checks at their Specific work areas.

WSQ Food Safety Course Level 2 (FSCL2) certificate is valid for 10 years.

  • Yes, however, the subsidy for this course is for the first enrolment only.
  • Subsequently, learners will have to take the WSQ Food Safety Course Level 1 (FSCL1) Refresher to tap on the subsidy after 10 years.

No. As the WSQ Food Safety Course Level 1 (FSCL1) covers the important foundation of food safety and hygiene policies and procedures, only WSQ Food Safety Course Level 1 (FSCL1) can be used for application of license.

WSQ Food Safety Course Level 2 builds on the foundation of WSQ Food Safety Course Level 1 to drive a deeper understanding and greater application of food safety principles. Food handlers who are interested in upskilling can attend WSQ Food Safety Course Level 2, which will equip them with the know-how on conducting food safety checks in personal hygiene, goods receiving, food storage and food handling.

Yes, as the course will prepare existing staff to eventually qualify as Food Hygiene Officers upon completion of the WSQ Food Safety Course Level 3 (FSCL3).

If Food Safety Course Level 2 expires , it is up to the company or individual to attend WSQ Food Safety Course Level 1 (FSCL1) Refresher for renewal.

WSQ Food Safety Course Level 1 (FSCL1) covers the basic food safety principles for food handlers. As these food handlers level up and take on greater responsibilities in the kitchen, they can upskill by taking up WSQ Food Safety Course Level 2 (FSCL2), which will equip them with the know-how to conduct food safety checks in their workplace.

Yes ,SSG funding is available for WSQ Food Safety Course Level 2 (FSCL2).

Yes you can use Skillsfuture Credit to offset the balance amount after SSG funding.

WSQ Food Safety Course Level 2 (FSCL2) is conducted only at the Rex House, 73 Bukit Timah Road right now.

It’s a one day course (7.5hrs) inclusive of 1.5 hours assessment which comprises Practical Performance and Multiple Choice Questions (MCQ).

Participants should be able to read and write in the English Language.

Yes we are offering WSQ Food Safety Level 3 (FSCL3) course as well as part of the SFA training framework.

Food Safety Course Level 3 (FSCL3)

Learners will learn about food safety practices and regulatory requirements, pre-requisite programmes implemented in food establishments, methods used to conduct food safety and hygiene inspection/check, food safety and hygiene lapses and corrective actions, and concepts and principles of Hazard Analysis and CriticalControl Points (HACCP) and Food Safety Management System (FSMS) and be able to apply them at the workplace.

All Category A food establishments are mandated to appoint a trained FHO who has attended and passed the WSQ Food Safety Course Level 3 (previously known as the WSQ Conduct Food and Beverage Hygiene Audit Course. FHOs previously trained under the FHO course conducted by the Singapore Environment Institute (SEI) will continue to be recognized by SFA
Food Hygiene Officer (FHO) oversee and implement effective food hygiene measures which ensure food is prepared in a safe and hygienic manner. As a senior staff member trained FHO is responsible for reinforcing a high standard of food and personal hygiene in food establishments.

The staff who have passed the WSQ Conduct Food and Beverage Hygiene Audit Course or have been previously trained under the FHO course conducted by Singapore Environment Institute (SEI) will continue to be recognised by SFA.

A certified FHO will not need to attend the Food Safety Course Level 1 (FSC L1) if he/she decides to work as a food handler.

Food Safety Course Level 3 is valid for 5 years, however, the FHO will need to attend FSC L1 (Refresher) at the 5-year mark from the date he/she passes the Food Safety Course Level 3 if his/her course of work involves food handling.

The second and subsequent FSC L1 (Refresher) courses must be taken every 10th year from the last FSC L1 (Refresher) course pass date, if the FHO continues to work as a food handler.

The WSQ Food Safety Course Level 3 is conducted at

  • City Campus - 73 Bukit Timah Road, #02-00 (Near Little India MRT Exit A),
  • West Campus - Vision Exchange, 2 Venture Drive, #09-14 (Near Jurong East MRT Exit B - Private Bus Pickup Point)

Yes, SSG funding is available for Food Safety Course Level 3.

  • GCE N Level pass in English (Grade 1 to 5) or equivalent, or
  • ES WSQ Workplace Literacy (WPL) Level 4 and above
  • Participants who do not meet the above requirements will be required to go through a short interview.

UTAP funding can be claimed after completion of course.

Progressive Wage Model (PWM)

The PWM will apply to full-time and part-time resident (i.e. Singapore Citizens and Permanent Residents) FS employees on a contract of service, working in
a premise that has a SFA Food Retail or Food Processing (Central Kitchen) licence, and employed by a firm that hires foreign workers on mainstream work passes (i.e. Work Permit, S Pass, Employment Pass).

https://www.mom.gov.sg/-/media/mom/documents/employment-practices/pwm/tcf-recommendations-fs.pdf

Yes it is MANDATORY. Employers must ensure that their Singapore citizen and PR food services workers meet the food services PWM training requirements of attaining at least 2 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules. This is with the exception of the highest job roles of Senior Cook and Manager, for which the Tripartite Cluster for Food Services (TCF) recommends that training as per the recommended WSQ module list is encouraged, so as to give employers the flexibility to train these employees in senior positions according to their own business needs.

  • For the job roles of senior cook, manager and director, training as per the list of approved WSQ training modules is encouraged but not mandatory. Employers have the flexibility to train employees in senior positions according to their own business needs.
  • Employers must ensure that their Singapore citizen and PR admin staff and drivers meet the Occupational Progressive Wages (OPW) training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, with no restriction on which WSQ course can be taken.

Employers will have one year from the implementation date of 1 March 2023 (i.e. up to end-February 2024) PWM (Food Services) to ensure that their workers meet the training requirements. 3 After the “run-in” period, should there be any non-compliance, MOM will advise employers on the appropriate rectification actions to take within a reasonable timeframe, failing which suspension of Work Pass privileges (such that employers will not be able to apply for new or renew existing Work Passes) may be imposed

No. If the employees are already paid above the PWM wage requirement, then the wages doesn't have to be increased, but employers are expected to adhere to the Progressive Wage Model (PWM) training requirements for all resident workers covered under PWM https://www.mom.gov.sg/-/media/mom/documents/employment-practices/pwm/tcf-recommendations-fs.pdf

At least 2 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

Yes, The government will co-fund the wages in the form of Progressive Wage Credit Scheme. https://www.iras.gov.sg/schemes/disbursement-schemes/progressive-wage-credit-scheme

Yes, we do provide one-day courses as well. Please check the link: https://www.eduquest.sg/article/progressive_wage_model

Culinary Arts and Baking Academy (CBA)

All of our trainers possess extensive industry experience. They have worked in various sectors and are dedicated to sharing their expertise and knowledge to equip learners equipping learners with valuable tips, tricks, and in-depth knowledge to excel as professionals.

  • Coffee Course - Completing barista training opens up a range of appealing career opportunities within the coffee and hospitality industry.
  • Culinary Courses - Few examples of the diverse career opportunities that culinary courses can open up. The food and hospitality industry is vast, and with the right training, passion, and dedication, individuals can find fulfilling careers that align with their culinary talents and interests.
  • Baking Courses - Baking courses provide a solid foundation for entering the world of baking and pastry arts, enabling individuals to pursue careers that cater to their creative and culinary passions.

Provide Specialty Coffee Service

  • Career Opportunities: Individual of the course can explore various career paths within the coffee industry, including becoming baristas, coffee roasters, café managers, coffee consultants, and even entrepreneurs starting their own coffee-related businesses.
  • Employment Prospects: Completing a specialty coffee service course enhances an individual's resume and makes them more competitive in a job market where expertise and proficiency in coffee preparation are highly valued.
  • Culinary Courses: Few examples of the diverse career opportunities that culinary courses can open up. The food and hospitality industry is vast, and with the right training, passion, and dedication, individuals can find fulfilling careers that align with their culinary talents and interests.
  • Chef or Cook: From line cooks to executive chefs, culinary courses prepare individuals for various roles in professional kitchens. They learn food preparation techniques, menu planning, kitchen management, and the art of creating exquisite dishes.
  • Sous Chef: A sous chef assists the head chef in running the kitchen, supervising staff, and ensuring the smooth flow of operations. This role involves managing inventory, food quality, and coordinating kitchen activities.
  • Pastry Chef or Baker: Specializing in baking and pastry arts, individuals can become skilled in creating a wide range of baked goods, pastries, and desserts. They may work in bakeries, patisseries, or even start their own businesses.
  • Caterer: Culinary graduates can venture into catering services, preparing and serving food for events such as weddings, corporate gatherings, and parties. This role requires creativity, organization, and the ability to manage large-scale food production.
  • Restaurant Manager: Beyond the kitchen, culinary courses provide insights into restaurant operations, customer service, and business management. Graduates can pursue roles as restaurant managers, overseeing day-to-day activities and ensuring a smooth dining experience.
  • Food Stylist: Food stylists work in advertising, media, and the culinary industry, arranging food for photography or film. They use their artistic and culinary skills to make food visually appealing for various media platforms.
  • Food Writer or Critic: Culinary courses can lead to careers in food journalism, where individuals write articles, reviews, and features about food, restaurants, recipes, and culinary trends.
  • Food Entrepreneur: Armed with culinary expertise, graduates can start their own food-related businesses, such as cafes, food trucks, catering companies, or specialty food product ventures.
  • Private Chef: Culinary graduates can become personal chefs for individuals, families, or private events. This role offers a more personalized culinary experience and the opportunity to showcase creativity.
  • Food Educator or Instructor: Some culinary graduates become cooking instructors, teaching cooking classes, workshops, and culinary education programs to individuals, groups, or even in formal educational settings.
  • Baking Courses: Baking courses provide a solid foundation for entering the world of baking and pastry arts, enabling individuals to pursue careers that cater to their creative and culinary passions.
  • Pastry Chef or Baker: Specializing in baking and pastry arts, individuals can become skilled in creating a wide range of baked goods, pastries, and desserts. They may work in bakeries, patisseries, or even start their own businesses.
  • Baker: Bakers focus on producing bread, rolls, cakes, and other baked goods. They can work in commercial bakeries, specialty bakeries, supermarkets, and other food service establishments.
  • Bakery Owner: With the knowledge gained from baking courses, individuals can open their own bakeries or patisseries, offering a variety of baked goods to the local community.
  • Bakery Manager: Bakery managers oversee bakery operations, including staff management, inventory control, production scheduling, and maintaining quality standards.
  • Food Stylist: Food stylists with baking skills specialize in creating visually appealing baked goods for photography, film, and media presentations.
  • Baking Instructor: Baking courses can lead to opportunities as baking instructors, teaching aspiring bakers, hobbyists, and enthusiasts various baking techniques and recipes.
  • Baking Blogger/Influencer: Those with a passion for baking can create blogs, social media accounts, and online platforms to share their baking journey, recipes, and tips.
  • Food Writer: Baking enthusiasts can pursue careers as food writers, contributing articles, recipes, and reviews related to baked goods and the baking industry.

Coffee :

  • Day 1: a) History of Coffee b) Beans to Cup c) Coffee Brewing d) Milk Frothing e) Assessment (30mins)
  • Day 2 : a) Hands on b) Espresso extraction c) Milk Frothing d) Prepare and Serve Cappuccino and Latte
  • Day 3 : a) Latte Art Exposure b) Maintenance & assessment c) Practice Session d) Practical , Oral and Assessment
Yes, most culinary courses include practical cooking sessions, where students can apply the skills and techniques they've learned.
Culinary courses are open to anyone with an interest in cooking, regardless of their skill level. They are suitable for beginners looking to develop basic cooking skills as well as experienced chefs seeking to enhance their expertise.
Most baking courses include practical sessions where students have the opportunity to bake, practice techniques, and apply what they've learned.

Many courses have attendance requirements, so missing a day may affect your ability to complete the course. Eduquest may allow makeup sessions at an additional cost, https://www.eduquest.sg/aboutus/withdraw_policies

This course is suitable for individuals of all skill levels, from beginners to those with some baking experience.

The course curriculum usually covers a variety of baking techniques and recipes, including bread, pastries, and desserts.

Critical Core Skills Academy (CCS)

Individuals: Equip yourself with CCS to remain employable and acquire technical skills required to perform in job roles and adapt to changes and seize career development opportunities.

Employers: Build technical and CCS skills among your employees so that your organisation remains nimble and agile. Reskill and upskill your employees for business transformation.

Employer demand for Critical Core Skills (CCS) as these skills are essential for supporting business transformation Individual Critical Core Skills is important to be future ready and adaptive.

These courses are for students, entry-level workers, administrators, mid-career professionals, and anyone looking to strengthen their skill set for personal and professional development.
Developing these skills can increase your effectiveness in the workplace, improve relationships, boost confidence, and help navigate challenges more effeciently
Critical core skills courses designed to equip individuals with essential skills that are widely applicable across various professions. These skills are considered foundational for personal and professional success.
Experience certainly plays a role, but structured courses offer focused learning, practical exercises, and expert guidance that can accelerate your skill development.

Course will have practical exercises and real-world examples that allow individual to practice and apply skills in various contexts at workplace and personal Level.

Yes many individuals take multiple courses to develop skill set.
Yes These skills are valuable in various life situations, not just the workplace.
Yes, as long as you are NTUC live member, can claim up to 50% on top of the Govt subsidies upon completion of the course. NTUC members are provided a 50% subsidy on the course fees, on cash paid, up to a maximum of $250 annually when enrolling in UTAP-supported courses. Must Pass the Funded Course with “Competent”.
Yes, we will provide E-book were trainees can download to PDF file and save it in their own devices for their future preference
Yes, upon successful completion of the Critical Core Skills course, participants are awarded a WSQ certificate, which can be a valuable addition to their resume or professional portfolio.

You can enroll online by filling out the registration form and following the specified payment process from the link below: https://www.eduquest.sg/register/home/EQC014632023

Critical Core Skills courses are training programs designed to enhance essential skills to workforce, such as communication, problem-solving, Collaboration, Creative thinking and Sense Making
It can lead to improved employee engagement, enhanced customer service, reduced conflicts, better decision-making, and increased innovation.
Employees at all levels can benefit, from entry-level workers to managers and leadership teams.
Courses include practical exercises and real-world scenarios that allow employees to practice applying these skills to their jobs
As per your organization's goals, the skills you want to enhance in your employees .You need to do the training need analysis and talk to us based on that our team will suggest you relevant course
Investing in Critical Core Skills training can lead to a more skilled, adaptable, and cohesive workforce, resulting in a positive impact on your organization's overall performance and success.
  • Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders - UP TO 50%
  • Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above - UP TO 70%
  • SME-sponsored local employees (i.e. Singapore Citizens and Singapore Permanent Residents) - UP TO 70%

USE SKILLSFUTURE CREDIT TO OFFSET THE BALANCE
ELIGIBLE EMPLOYERS CAN AVAIL SFEC UP TO 90%

The Critical Core Skills course is a comprehensive program designed to enhance essential skills such as communication, problem-solving, critical thinking, and teamwork, which are vital for personal and professional development.
The course covers a wide range of topics, including effective communication, decision-making, time management, leadership skills, conflict resolution, and emotional intelligence.
The course duration and session length is 2 days (16hrs - 8hrs per day)
No, specific prerequisite knowledge or experience is required. The course is designed to accommodate participants with various backgrounds and skill levels.
Yes, there will be a Written Assessment (Case study and Short answer questions) on the 2nd day to evaluate your understanding and application of the skills taught during the course.

SkillsFuture for Digital Workplace 2.0 (SFDW 2.0)

SFDW 2.0 is a foundational training programme focusing on awareness and digital literacy . The SkillsFuture for Digital Workplace 2.0 (SDFW 2.0) focuses on four key areas: automation, cybersecurity risk, data analytics, and in-demand digital tools.It aims to help Singaporeans and enterprises be better prepared for the rapidly evolving digital economy. SFDW 2.0 will focus on delivering training that are relevant and up-to-date with the latest digital trends.

SFDW - Introduced in 2017, SFDW is a foundational training programme that aims to equip Singapore adults (including those returning to the workforce) with the relevant mindset and digital literacy skills for work needed in the current and future economy.


In SFDW 2.0, the topics will be refreshed to include emerging skills under the Digital Economy, to allow individuals to stay relevant, keep pace with industry and workplace needs. The SkillsFuture for Digital Workplace 2.0 (SDFW 2.0), is a training programme that focuses on four key areas: automation, cybersecurity risk, data analytics, and in-demand digital tools.
It aims to help Singaporeans and enterprises be better prepared for the rapidly evolving digital economy.

Only Singaporeans, PRs and LTVP+holders will be eligible for funding. Non-Singaporean who are keen to participate in SkillsFuture for Digital Workplace 2.0 must pay the full course fees as stipulated by the Programme Partners.
  • Part A: Develop and deliver skills-based SFDW training programme for the general workforce across sectors (i.e. generic syllabus) which will
    cover the 4 key areas namely data analytics, automation, cybersecurityrisk, and in-demand digital tools; and
  • Part B: Develop and deliver skills-based contextualised SFDW training programme in at least 3 of the target sector(s) namely (i) Built
    Environment, (ii) Food Services, (iii) Manufacturing, (iv) Retail, (v)Tourism (inclusive of Hotel and Accommodation Services), and (vi) Transportation, with sector contextualisation of the 4 key areas in Part A.

The SFDW 2.0 programme aims to equip Singaporean adults (including those planning to return to the workforce) with digital literacy skills to prepare them for the digital economy.

Individuals
Equip Singaporeans with emerging digital skills such as Artificial Intelligence, Data Analytics and Internet of Things.

Employers
Equip their employees with the right mind-set and skills for the digital economy.

Individuals (Return to work)
Equip Singaporean adults those planning to return to the workforce with digital skills

It's 2-day training designed to equip participants with essential digital skills for personal and professional success.
As part of SSG's on-going review of existing schemes and funding to ensure their relevance and effective use of resources, SSG has revised the SFDW's course fee funding to focus our highest subsidy rates on training that delivers the strongest manpower outcomes, such as training tied to job placements.
Individual who has received SFDW's funding in the first phase, will not be funded again for SFDW 2.0 course under Part A which is SFDW 2.0 (General) .However, the individual may be funded for the contextualized SFDW courses under Part B SFDW 2.0 (Sectoral) should he/she passed the pre-course screening process.
These sectors which are currently undergoing digital transformation have the highest proportion of workers who have little to no digital skills due to educational background and lack of training opportunities. Thus, there is added emphasis on these sectors for the workforce through SFDW 2.0
  • Skillsfuture for Digital Workplace 2.0 (SFDW 2.0) (General) The General course covers generic and not industry-specific topics in the four key areas which can be applied to most digital working environments.
    In the other three courses (Food Service, Retail, and Tourism), there is added emphasis on the solutions and digital tools being adopted by businesses in the industries.
  • Skillsfuture for Digital Workplace 2.0 (SFDW 2.0) (Food Services) Gain a deep understanding of the jobs and digital skills demanded in the food services Industry, along with the ability to navigate a technology-rich environment and ensure cybersecurity. Explore various digital applications and tools that are widely applicable in work settings, empowering you to excel in the Food Services industry.
  • Skillsfuture for Digital Workplace 2.0 (SFDW 2.0) (Retail) Unleash Your Digital Potential - Enroll now in our Digital Skills for the Future course to succeed in today's digital Retail economy. Gain awareness of digital Retail jobs and required skills, work confidently in a technology-rich environment, and ensure cybersecurity. Discover digital applications and tools, harness the power of data, and achieve practical outcomes in the Retail Industry.
  • Skillsfuture for Digital Workplace 2.0 (SFDW 2.0) (Tourism - including hotel and accommodation services) Enroll now in our Digital Skills for the Future course tailored for the hotel and accommodation industry. Gain awareness of digital jobs, excel in a technology-rich environment, and unlock revenue-boosting strategies.
  • Despite Singapore’s large move towards technology, the local workforce will need to welcome technological changes to the workplace, and to take advantage of new opportunities in the future economy.
  • Need to create a national training initiative to develop a digitally literate future-ready workforce in all fields who are confident, resilient, adaptable and attuned to a technology-rich environment to remain competitive and employable.
Yes, companies that send Singaporeans, PRs and LTVP+ holders for training during working hours will be eligible for absentee payroll at prevailing rate.
Funding will only be given to the eligible participant for the same course once. For participants who would like to take another course, they would have to pay the full course fees without government subsidy.
  • Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above - UP TO 90% Funding
  • SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) - UP TO 90% Funding
  • Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders - UP TO 70% Funding

Balance funding amount can be offset using SFC (SkillsFuture Credit )

No, the individual should attend higher level digital upskilling courses after SFDW. The appointed Programme Partner will have to put in place robust screening processes to screen the individuals and employer-sponsored trainees for their suitability to participate in the programme under Part B.

It's national initiative so the funding is:

  • Up to 70% of course fees
    Singaporeans, PRs and LTVP+ Holders
  • Up to 90% of course fees:
    Singaporeans aged ≥ 40 years old
    (SkillsFuture Mid-career Enhanced Subsidy)
No PSEA is not valid for this course

Yes, it's a SSG-funded course and you can offset the balance amount using Skillsfuture Credit.