Feedback Management

Eduquest aims to provide a high standard and quality of service in respect of its training courses, operation support and facilities. In addition, it strives to provide a satisfying and productive work environment for all staff including the part-time lecturers. Thus, a feedback management system is put in place to collect and address all feedback received from trainees and staff for continuous improvement in all aspects.

Trainees are strongly encouraged to participate in the TRAQOM surveys conducted by the SkillsFuture Singapore (SSG). Upon completion of the training, the trainees will receive an email from SSG to participate in the Quality Survey which takes no more than 5 minutes to complete. Six months after the course completion, the trainees will receive another email from SSG to participate in the Outcome Surveys. All the survey responses from trainees will be aggregated and published on MySkillsFuture Portal. Eduquest values this information as inputs for continual improvement efforts.

Eduquest also receives feedback from other channels for example emails, over the counter, verbal conversation with any member of staff. Feedback received at the is acknowledged within one working day and the matter of concern will be resolved within 14 working days unless it involves complex issue(s) that require(s) more time to resolve. A designated staff will liaise with the person who raised the feedback till the case is satisfactorily resolved.