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Service Planning and Implementation Level 1 (SFw) (Synchronous e-learning)
Course Reference Number: TGS-2019504427
Course Objectives
This skill describes the ability to apply the knowledge and skills for service planning and implementation with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
Methods of Learning
100% virtual classroom delivery
e-Assessment via webinars / videoconferencing, videos & roleplays
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback
Learning Outcomes
This skill describes the ability to apply the knowledge and skills in implementing operations for service excellence. At the end of the programme, learners should be able to:
Recognize the role that one plays in the service value chain
Acquire information commonly sought by organisations customers
Deliver service as part of a team according to the organization’s service standards
Escalate service performance issues that affect the organisations service standards
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Minimum Entry Requirement
No formal qualification - Participants should have the ability to converse, read & write in English.
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
Course Fee
Full course fee before SSG funding
$378.00 (Incl. of 8% GST)
Miscellaneous Fees
(Incl. of 8% GST)
Admin Fee for Absent and Reschedule: $32.40
Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.00
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
Duration
2 Day(s) (15.75 Hrs)
Trainer : Learner Ratio
1:20
Nett Fee after SSG’s Course Fee Funding |
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Funding Validity Period: 16 Sep 2019 to 30 Jul 2025 |
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| Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * | Up to 50% of course fees |
$203.00 Incl. of 8% GST |
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| SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) | Up to 70% of course fees |
$133.00 Incl. of 8% GST |
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| SMEs (Enhanced Training Support for SMEs) | |||
(For Local Employers) More about SFEC www.enterprisesg.gov.sg/financial-assistance/grants/for-local-companies/skillsfuture-enterprise-credit
* Self-sponsored individuals must be at least 21 years old.
Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*
The WSS trainees need to register for PayNow linked to NRIC (not mobile number) in order to receive the WSS training allowance.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg
