Course Detail    

Provide Quality Control for Service

Course Objective

To equip food and beverage service supervisors with the knowledge, comprehension and application skills in Providing Quality Control for Service

Mode of Delivery

Classroom Training
Assessment

Learning Outcomes

  Supervise Opening Shift

  Monitor Guest Service

  Handle Guest Complaints

  Handle Problem Payments

  Supervise Handover/Closing Shift

Course Methodology

  Mini lectures to explain concepts and theories

  Practical activities including role plays, demonstrations and practical performance

  Mutual sharing and feedback

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Who Should Attend?

Frontline supervisors of the F&B Industry and anyone who has the passion to upgrade and work in the F&B industry

Minimum Entry Requirement

Participants should have a minimum: - GCE N Level pass in English (Grade 1 to 5) or equivalent, or - ES WSQ Workplace Literacy (WPL) Level 6 or equivalent, and where applicable - GCE N Level pass in Mathematics (Grade 1 to 5) or - ES WSQ Workplace Numeracy (WPN) Level 6 or equivalent - Participants who do not meet the above requirements will be required to go through a short interview.

Duration

4 Day(s) (35 Hrs)

Trainer : Learner Ratio

1:20

Course Fee

$763.00 (Incl. of 9% GST)

Registration Fee

A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded

Miscellaneous Fees (Incl. of 9% GST)

Admin Fee for Absent and Reschedule: $32.70

Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Schedule

Play Video

Course Fee $763.00 (Incl. of 9% GST)

This Course Includes:

Duration:  4 Day(s) (35 Hrs)

Language: English

Related Courses

Monitor Income and Expenses

Equip trainees with the necessary knowledge and application skills in monitoring income and expenses in the food and beverage industry

Prepare for Service (Mise En Place)

To equip food and beverage service staff with the knowledge and application skills in Prepare for Service (Mise en Place) and be able to apply them to the workplace.

Maintain Food and Beverage Service Environments

This module is one of the pre-requisite training for every food & beverage service practitioner in order that they can perform their duties efficiently. It is linked to two different competency

Coordinate Food and Beverage Service

On completion of this unit, the learner will have knowledge and application skills in Co-ordinate Food and Beverage Service and be able to apply them to the workplace.