Provide Quality Control for Service (SSF) (Synchronous e-learning)

Course Reference Number: CRS-Q-0031377-FSS

Course Objective

To equip food and beverage service supervisors with the knowledge, comprehension and application skills in Providing Quality Control for Service

Learning Outcomes

  Supervise Opening Shift

  Monitor Guest Service

  Handle Guest Complaints

  Handle Problem Payments

  Supervise Handover/Closing Shift

Course Methodology

  Mini lectures to explain concepts and theories

  Practical activities including role plays, demonstrations and practical performance

  Mutual sharing and feedback

Who Should Attend?

Frontline supervisors of the F&B Industry and anyone who has the passion to upgrade and work in the F&B industry

Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full Course fee before SSG funding
$749.00 (inclusive of GST)

Duration

4 Day(s) (35 Hrs)

Nett Fee (after SSG funding* and inclusive of GST) (Effective from 1 July 2020)

Funding Validity Period: 01 Mar 2019 to 31 Dec 2020

$84.00
After 95% funding (WSS)
(capped at $26.5/hr)
$119.00
After 90% funding
(capped at $25/hr)
$189.00
After 80% funding
(capped at $17/hr)
Applicable for :

Self-Sponsored & Company Sponsored #
(SMEs & Non-SMEs)
- Singapore Citizens who are eligible for Workfare Skills Support Scheme (WSS)
- 35 years and above with monthly income of not more than $2300 (or 13 years and above for persons with disabilities)
Applicable for :

Self-Sponsored
- Singapore Citizens
- Aged 40 years and above

Company Sponsored #
- SMEs: Singapore Citizens /PRs
- Non-SMEs: Singapore Citizens aged 40 years and above
Applicable for :

Self-Sponsored
- SingaporeCitizens/PRs
- Aged 21 years and above

Company Sponsored #
- Non-SMEs:
Singapore Citizens aged below 40 years/PRs

Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*

 #Absentee payroll support in addition to course fee funding available for company sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.wsg.gov.sg