Provide Quality Control for Service (SSF) (Synchronous e-learning)
Course Reference Number: CRS-Q-0031377-FSS
Course Objective
To equip food and beverage service supervisors with the knowledge, comprehension and application skills in Providing Quality Control for Service
Learning Outcomes
Supervise Opening Shift
Monitor Guest Service
Handle Guest Complaints
Handle Problem Payments
Supervise Handover/Closing Shift
Course Methodology
Mini lectures to explain concepts and theories
Practical activities including role plays, demonstrations and practical performance
Mutual sharing and feedback
Who Should Attend?
Frontline supervisors of the F&B Industry and anyone who has the passion to upgrade and work in the F&B industry
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
Course Fee
Full Course fee before SSG funding
$749.00 (inclusive of GST)
Duration
4 Day(s) (35 Hrs)
Nett Fee (after SSG funding* and inclusive of GST) (Effective from 1 July 2020) |
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Funding Validity Period: 01 Mar 2019 to 31 Dec 2020 |
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$84.00 After 95% funding (WSS) (capped at $26.5/hr) |
$119.00 After 90% funding (capped at $25/hr) |
$189.00 After 80% funding (capped at $17/hr) |
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Applicable for :
Self-Sponsored & Company Sponsored # (SMEs & Non-SMEs) - Singapore Citizens who are eligible for Workfare Skills Support Scheme (WSS) - 35 years and above with monthly income of not more than $2300 (or 13 years and above for persons with disabilities) |
Applicable for : Self-Sponsored - Singapore Citizens - Aged 40 years and above Company Sponsored #- SMEs: Singapore Citizens /PRs - Non-SMEs: Singapore Citizens aged 40 years and above |
Applicable for : Self-Sponsored - SingaporeCitizens/PRs - Aged 21 years and above Company Sponsored #- Non-SMEs: Singapore Citizens aged below 40 years/PRs |
Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*
#Absentee payroll support in addition to course fee funding available for company sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.wsg.gov.sg