* All pictures shown are for illustration purposes only. Actual product may vary.
WSQ Provide Quality Control for Service
(SOA Title: Quality Assurance Management 3)
Course Reference Number: TGS-2017501206
Course Objective
To equip food and beverage service supervisors with the knowledge, comprehension and application skills in Providing Quality Control for Service
Learning Outcomes
Supervise Opening Shift
Monitor Guest Service
Handle Guest Complaints
Handle Problem Payments
Supervise Handover/Closing Shift
Course Methodology
Mini lectures to explain concepts and theories
Practical activities including role plays, demonstrations and practical performance
Mutual sharing and feedback
Who Should Attend?
Frontline supervisors of the F&B Industry and anyone who has the passion to upgrade and work in the F&B industry
Mode of Delivery
Classroom Training
Assessment
Course Fee
Full course fee before SSG funding
$749.00 (Incl. of 7% GST) valid until 31 Dec 2022
$756.00 (Incl. of 8% GST) valid from 1 Jan 2023
Miscellaneous Fees
(Incl. of 7% GST) valid until 31 Dec 2022
Make-up Session - $10.70
Appeal & Re-assessment - $21.40
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
Duration
4 Day(s) (35 Hrs)
Trainer : Learner Ratio
1:20
Nett Fee after SSG’s Course Fee Funding |
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Funding Validity Period: 01 Mar 2019 to 31 Dec 2022 |
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| Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * | Up to 50% of course fees |
$399.00 Incl. of 7% GST (Valid until 31 Dec 2022) |
$406.00 Incl. of 8% GST (Valid from 1 Jan 2023) |
| SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) | Up to 70% of course fees |
$259.00 Incl. of 7% GST (Valid until 31 Dec 2022) |
$266.00 Incl. of 8% GST (Valid from 1 Jan 2023) |
| SMEs (Enhanced Training Support for SMEs) | |||
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg
*Learners will be awarded a WSQ Statement of Attainment (SOA) for Quality Assurance Management 3 upon successful completion of the WSQ Provide Quality Control for Service
