* All pictures shown are for illustration purposes only. Actual product may vary.

WSQ Provide Quality Control for Service

(SOA Title: Quality Assurance Management 3)

Course Reference Number: TGS-2017501206

Course Objective

To equip food and beverage service supervisors with the knowledge, comprehension and application skills in Providing Quality Control for Service

Learning Outcomes

  Supervise Opening Shift

  Monitor Guest Service

  Handle Guest Complaints

  Handle Problem Payments

  Supervise Handover/Closing Shift

Course Methodology

  Mini lectures to explain concepts and theories

  Practical activities including role plays, demonstrations and practical performance

  Mutual sharing and feedback

 

Who Should Attend?

Frontline supervisors of the F&B Industry and anyone who has the passion to upgrade and work in the F&B industry

Mode of Delivery

Classroom Training
Assessment

Course Fee

$749.00 (inclusive of GST)

Miscellaneous Fees

Make-up Session - $10.70 (inclusive of GST)

Appeal & Re-assessment - $21.40 (inclusive of GST)

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Duration

4 Day(s) (35 Hrs)

Trainer : Learner Ratio

1:20

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 01 Jan 2022 to 31 Dec 2022

Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * Up to 50% of course fees $ 399.00
Inclusive of GST
SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) Up to 70% of course fees $ 259.00
Inclusive of GST
SMEs (Enhanced Training Support for SMEs)

 * Self-sponsored individuals must be at least 21 years old.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg
 *Learners will be awarded a WSQ Statement of Attainment (SOA) for Quality Assurance Management 3 upon successful completion of the WSQ Provide Quality Control for Service