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Service Leadership Level 1 (SFw) (Synchronous e-learning)

Course Reference Number: TGS-2019504426

Course Objectives

This skill describes the ability to apply the knowledge and skills in demonstrating the organization’s service vision, and recognizing the role that one plays in contributing to the service vision towards greater customer satisfaction. It involves having knowledge of organization’s vision mission and values and being able to demonstrate service delivery methods in line with the organization’s vision mission and values as well as monitoring own performance.

Methods of Learning

100% virtual classroom delivery

e-Assessment via webinars / videoconferencing, videos & roleplays

 Mini lectures with presentations to explain concepts and theories

 Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in demonstrating service leadership. At the end of the programme, learners should be able to:

 Recognize the role that one plays in contributing to the organization’s vision, mission and value.

 Demonstrate service delivery in accordance with the organization’s vision mission and values.

 Monitor own performance to ensure consistency with the organization’s vision, mission and values.

Who should attend

This programme is targeted for:

 Customer service personnel

 Front line service staff

Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full Course fee before SSG funding
$192.60 (inclusive of GST)

Miscellaneous Fees

Make-up Session - $10.70 (inclusive of GST)

Appeal & Re-assessment - $21.40 (inclusive of GST)

Duration

1 Day(s) (8 Hrs)

Teacher : Students Ratio

1:20

Nett Fee after SSG funding* and inclusive of GST

Funding Validity Period: 16 Sep 2019 to 31 Dec 2021

$30.60
After 90% funding
(capped at $25/hr)
$56.60
After 80% funding
(capped at $17/hr)
Applicable for :

Self-Sponsored
- Singapore Citizens
- Aged 40 years and above

Employer-Sponsored #
- SMEs: Singapore Citizens /PRs
- Non-SMEs: Singapore Citizens aged 40 years and above
Applicable for :

Self-Sponsored
- SingaporeCitizens/PRs
- Aged 21 years and above

Employer-Sponsored #
- Non-SMEs:
Singapore Citizens aged below 40 years/PRs

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 01 Jan 2022 to 25 Aug 2023

Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * Up to 50% of course fees $ 102.60
Inclusive of GST
SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) Up to 70% of course fees $ 66.60
Inclusive of GST
SMEs (Enhanced Training Support for SMEs)

 * Self-sponsored individuals must be at least 21 years old.

Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*

The WSS trainees need to register for PayNow linked to NRIC (not mobile number) in order to receive the WSS training allowance.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg