Course Detail
SkillsFuture for Digital Workplace (SFDW) 2.0 (Retail)
Course Reference Number: TGS-2024047981
Course Overview
- SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) is designed to equip learners from retail industry with essential digital skills to stay relevant and confident in today’s rapidly evolving workplace.
- Through practical, hands-on learning, participants will explore Artificial Intelligence, emerging digital AI tools such as Claude, ChatGPT, Copilot, and more while developing skills in data analytics, cybersecurity and automation.
- Learners will discover how these technologies can be applied to everyday work tasks to improve productivity, streamline processes and make better use of digital resources.
- Whether you are looking to strengthen your digital confidence, work more efficiently or adapt to new ways of working, this programme provides practical skills that can be applied in both your professional and personal life.
Course Objectives
This course equips learners with the essential digital skills and knowledge required to thrive in today’s rapidly evolving digital economy. Participants will explore cutting-edge tools and technologies like Generative AI, chatbots, and analytics to enhance workplace productivity, customer engagement, and decision-making. Learners will also build competency in cybersecurity, identify and mitigate risks associated with AI, and gain insights into emerging technologies like AR. By the end of the course, participants will develop a practical action plan for ongoing digital upskilling, including leveraging career resources like the SkillsFuture portal.
Mode of Delivery
Classroom Learning
Written Assessment
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the jobs and digital skills required in the current and future digital economy.
- Recognise the importance of workplace cybersecurity and how to apply best practices in a digital environment.
- Use Generative AI tools (e.g., ChatGPT, Microsoft Co-pilot, Google Gemini) to optimise productivity in various workplace scenarios.
- Apply Generative AI for Customer Engagement, such as leveraging chatbots for pre- and post-sales support, with practical examples like Envoy by Voltade and AI by Cloud 8.
- Use Generative AI for Content Creation, including writing optimised copy, customising and personalising marketing materials, and streamlining customer communications with tools like Guidesify.
- Understand and apply clear and effective prompt design for Generative AI to achieve refined and meaningful outputs.
- Gain awareness of risks associated with Generative AI, such as managing bias, identifying misinformation or disinformation, and using AI responsibly.
- Transform data into actionable insights using analytics tools and dashboards to support informed decision-making.
- Navigate the SkillsFuture portal for accessing online tools, educational courses, and career development opportunities.
- Develop a personalised action plan to continually upgrade and upskill using digital and AI-powered tools.
- Gain an understanding of emerging technologies, such as AR (Augmented Reality), and explore their potential applications in enhancing workplace processes.
System Requirements
- It is essential to bring a laptop in order to participate effectively and access digital course materials
- It is mandatory to have a Google Account in order to complete the Learning Activities
- Click here to create a Google Account if you do not have one
Who should attend
Beginners and Non-Technical individuals who need to leverage digital tools better and have an understanding of the modern digital landscape, or executives who strive to develop a strategic understanding of digital technologies and are seeking the full perspective to lead in a digital world and transform their organisations from within.
Minimum Entry Requirement
- Learners must be 16 years and above
- Learner must be able to read, write, and converse in English
- Learners must be able to operate basic functions and features of a computer
Assessment
The following assessment will be held at the end of the course:
Multiple Choice Questions (MCQ) - 10 Questions with 4 options each - 30 Mins
Short Answer Questions (SAQ) - 5 Questions - 30 Mins
Total Assessment Duration: 60 Mins
Duration
2 Day(s) (16 Hrs)
Course Fee
Full course fee before SWDA funding
$654.00 (Incl. of 9% GST)
Registration Fee
A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded
Miscellaneous Fees (Incl. of 9% GST)
Admin Fee for Absent and Reschedule: $32.70
Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
|
Nett Fee after SWDA’s Course Fee Funding Funding Validity Period: 26 Jul 2024 to 31 Dec 2027 |
|||
| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) | |
| Funding Source | |||
|
SkillsFuture Funding (Baseline)
Up to 70% of Course Fees |
SkillsFuture Mid- Career Enhanced Subsidy
Up to 90% of Course Fees |
SkillsFuture Enhanced Training Support for SMEs
Up to 90% of Course Fees |
|
| Course Fee | $600.00 | $600.00 | $600.00 |
| SkillsFuture Funding | $420.00 | $420.00 | $420.00 |
| Nett Fee Payable (Before GST) | $180.00 | $180.00 | $180.00 |
| GST (9%) | $16.20 | $16.20 | $16.20 |
| SMES / ETSS-SME | - | $120.00 | $120.00 |
| Final Amount Payable (Incl. of 9% GST) | $196.20 | $76.20 | $76.20 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SWDA fundings.More details at www.tpgateway.gov.sg
Schedule
22nd to 23rd Dec 2026
REX House (Near Little India MRT)
19th to 20th Jan 2027
REX House (Near Little India MRT)
20th to 21st Feb 2027
REX House (Near Little India MRT)
17th to 18th Mar 2027
REX House (Near Little India MRT)
Frequently Asked Questions
SFDW - Introduced in 2017, SFDW is a foundational training programme that aims to equip Singapore adults (including those returning to the workforce) with the relevant mindset and digital literacy skills for work needed in the current and future economy.
In SFDW 2.0, the topics will be refreshed to include emerging skills under the Digital Economy, to allow individuals to stay relevant, keep pace with industry and workplace needs. The SkillsFuture for Digital Workplace 2.0 (SDFW 2.0), is a training programme that focuses on four key areas: automation, cybersecurity risk, data analytics, and in-demand digital tools.
It aims to help Singaporeans and enterprises be better prepared for the rapidly evolving digital economy.
- Part A: Develop and deliver skills-based SFDW training programme for the general workforce across sectors (i.e. generic syllabus) which will
cover the 4 key areas namely data analytics, automation, cybersecurityrisk, and in-demand digital tools; and - Part B: Develop and deliver skills-based contextualised SFDW training programme in at least 3 of the target sector(s) namely (i) Built
Environment, (ii) Food Services, (iii) Manufacturing, (iv) Retail, (v)Tourism (inclusive of Hotel and Accommodation Services), and (vi) Transportation, with sector contextualisation of the 4 key areas in Part A.
The SFDW 2.0 programme aims to equip Singaporean adults (including those planning to return to the workforce) with digital literacy skills to prepare them for the digital economy.
Individuals
Equip Singaporeans with emerging digital skills such as Artificial Intelligence, Data Analytics and Internet of Things.
Employers
Equip their employees with the right mind-set and skills for the digital economy.
Individuals (Return to work)
Equip Singaporean adults those planning to return to the workforce with digital skills
- Skillsfuture for Digital Workplace 2.0 (SFDW 2.0) (General) The General course covers generic and not industry-specific topics in the four key areas which can be applied to most digital working environments.
In the other three courses (Food Service, Retail, and Tourism), there is added emphasis on the solutions and digital tools being adopted by businesses in the industries. - Skillsfuture for Digital Workplace 2.0 (SFDW 2.0) (Food Services) Gain a deep understanding of the jobs and digital skills demanded in the food services Industry, along with the ability to navigate a technology-rich environment and ensure cybersecurity. Explore various digital applications and tools that are widely applicable in work settings, empowering you to excel in the Food Services industry.
- Skillsfuture for Digital Workplace 2.0 (SFDW 2.0) (Retail) Unleash Your Digital Potential - Enroll now in our Digital Skills for the Future course to succeed in today's digital Retail economy. Gain awareness of digital Retail jobs and required skills, work confidently in a technology-rich environment, and ensure cybersecurity. Discover digital applications and tools, harness the power of data, and achieve practical outcomes in the Retail Industry.
- Skillsfuture for Digital Workplace 2.0 (SFDW 2.0) (Tourism - including hotel and accommodation services) Enroll now in our Digital Skills for the Future course tailored for the hotel and accommodation industry. Gain awareness of digital jobs, excel in a technology-rich environment, and unlock revenue-boosting strategies.
- Despite Singapore’s large move towards technology, the local workforce will need to welcome technological changes to the workplace, and to take advantage of new opportunities in the future economy.
- Need to create a national training initiative to develop a digitally literate future-ready workforce in all fields who are confident, resilient, adaptable and attuned to a technology-rich environment to remain competitive and employable.
- Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above - UP TO 90% Funding
- SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) - UP TO 90% Funding
- Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders - UP TO 70% Funding
Balance funding amount can be offset using SFC (SkillsFuture Credit )
For this course, it's essential to have access to a laptop in order to participate effectively.
It's national initiative so the funding is:
- Up to 70% of course fees
Singaporeans, PRs and LTVP+ Holders - Up to 90% of course fees:
Singaporeans aged ≥ 40 years old
(SkillsFuture Mid-career Enhanced Subsidy)
Yes, it's a SWDA-funded course and you can offset the balance amount using Skillsfuture Credit.
Course Fee $654.00 (Incl. of 9% GST)
This Course Includes:
Duration: 2 Day(s) (16 Hrs)
Language: English
Trainees' Ratings
The Training Quality and Outcomes Measurement (TRAQOM) ratings are contributed by trainees who have attended SWDA-funded courses. The quality rating measures trainees' perception of the overall learning experience and how inclined they are to recommend others to attend the course.
Related Courses
SkillsFuture for Digital Workplace 2.0 (Tourism) (Inclusive of Hotel / Accommodation Services) (Synchronous e-learning)
Explore Digital Transformation in Tourism (inclusive of Hotel/Accommodation Services) now featuring advanced GenAI integration. Our enhanced SkillsFuture course equips tourism professionals with cu
Design And Build Robotic Process Automation Bots with Automation Anywhere (Synchronous e-learning)
The Robotic Process Automation (RPA) module is designed to provide a comprehensive understanding of automated processes, from the foundational concepts of unattended software bots and the automatio
SkillsFuture for Digital Workplace 2.0 (Food Services) (Synchronous e-learning)
Explore the digital potential in this programme with our comprehensive course covering essential digital skills and cybersecurity, which now features practical Gen AI applications. Master AI produc
Data Visualisation using Looker Studio (Synchronous and Asynchronous E-learning)
To use emerging Data Visualisation Tools from a business analytics context, for effective presentation of insights and trends by organising and consolidating graphs into dashboards. Examine insight
SkillsFuture for Digital Workplace 2.0 (General) (Synchronous e-learning)
Master essential digital skills for the modern workplace with our comprehensive course covering both foundational and emerging technologies. Explore GenAI fundamentals, gain hands-on experience wit
