Course Detail
SkillsFuture for Digital Workplace 2.0 (General) (Synchronous e-learning)
Course Reference Number: TGS-2023037495
Course Overview
Master essential digital skills for the modern workplace with our comprehensive course covering both foundational and emerging technologies. Explore GenAI fundamentals, gain hands-on experience with productivity tools like Microsoft Co-pilot and Google Gemini, and develop effective prompt design techniques while understanding AI risks and responsible usage.
Learn how to leverage GenAI for Customer Engagement by using AI-powered chatbots for pre- and post-sales support, improving customer interactions, and streamlining service processes. For instance, tools like Envoy by Voltade and AI by Cloud 8 offer practical solutions for automating and enhancing customer service.
Discover how to use GenAI for Content Creation to generate compelling copy, optimise written content, and create customised marketing materials tailored to specific audiences. Examples like Guidesify showcase how AI can help personalise collaterals and elevate your brand’s messaging.
Develop expertise in Prompt Engineering, enabling you to craft precise and effective prompts that maximise the capabilities of AI tools, ensuring efficient and meaningful outcomes in your projects.
Additionally, gain critical workplace competencies such as cybersecurity, data analytics, business automation, and AR technologies, while learning to navigate the SkillsFuture portal for career development. Leave equipped to implement digital solutions in your workplace and with a personalised action plan for continued professional growth in the evolving digital landscape.
Course Objectives
This course aims to equip learners with essential digital skills and knowledge needed for the modern workplace, including Generative AI applications such as customer engagement, content creation, and prompt engineering. Learners will gain practical experience in digital automation, data analytics, and emerging technologies like AR, while understanding workplace cybersecurity and responsible AI usage. Additional focus is placed on career development through the SkillsFuture portal and creating a personalised action plan for lifelong learning and professional growth.
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via Eduquest LMS with e-assessment.
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the jobs and digital skills required in the current and future digital economy
- Gain awareness of workplace cybersecurity and its importance in maintaining a secure digital environment
- Use digital automation applications and Generative AI tools (e.g., ChatGPT, Microsoft Co-pilot, Google Gemini) to improve workplace productivity
- Understand basic Generative AI concepts, including how it works, its practical applications, and how to design prompts for clear, accurate, and effective outputs
- Learn how to leverage GenAI for Customer Engagement, such as deploying chatbots for pre- and post-sales support, with practical examples like Envoy by Voltade and AI by Cloud 8
- Apply GenAI for Content Creation to generate copy, optimise writing, and create customised marketing materials using tools like Guidesify
- Be aware of Generative AI risks, including managing bias, identifying misinformation, and using AI ethically and responsibly
- Use analytics tools and dashboards to transform data into actionable insights
- Navigate the SkillsFuture portal to access online tools, courses, and career development opportunities
- Create a personalised action plan to upgrade and upskill yourself using digital and AI-powered tools
- Understand new technologies such as Augmented Reality (AR) and their potential applications in workplace processes
System Requirements
- Login using a laptop/desktop in order to participate effectively and access digital course materials
- It is mandatory to have a Google Account in order to complete the Learning Activities
- Click here to create a Google Account if you do not have one
- Webcam (camera must be turned on for the duration of the class)
- Microphone
- Internet Connection: High-speed internet connection
Who Should Attend
Beginners and Non-Technical individuals who need to better leverage digital tools and develop understanding of the modern digital landscape including GenAI, or for executives who strive to develop a strategic understanding of digital technologies and GenAI applications.
This course is ideal for those seeking the full perspective to lead in a digital world, implement AI-enhanced productivity tools, and transform their organisations from within through responsible adoption of emerging technologies.
Minimum Entry Requirement
Candidates should meet the following entry requirements:
- 16 years and above
- No formal qualification
- Able to speak, listen, read, and write English at a proficiency level not lower than the Employability Skills WSQ Level 4 Workplace Literacy (WPL)
- Able to manage calculations at a proficiency level not lower than the Employability Skills WSQ Level 4 Workplace Numeracy (WPN)
- Possess foundational digital literacy skills required at the workplace
Assessment
Online Assessment (Tests)
The following assessment will be held at the end of the course:
- Multiple Choice Questions (MCQ) - 15 Questions with 4 options each - 30 Mins
- Short Answer Questions (SAQ) - 5 Questions - 30 Mins
Total Assessment Duration: 60 Mins
Duration
2 Day(s) (16 Hrs)
Course Fee
Full course fee before SSG funding
$654.00 (Incl. of 9% GST)
Registration Fee
A Registration Fee of $10.90 (Incl. of 9% GST) will be collected upon course registration, and It is non-refundable.
* In the event of any class cancellation by Eduquest, the Registration fee will be refunded
Miscellaneous Fees (Incl. of 9% GST)
Admin Fee for Absent and Reschedule: $32.70
Admin Fee for Make-up Session for Partial Absent, Appeal & Re-assessment: $54.50
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
|
Nett Fee after SSG’s Course Fee Funding Funding Validity Period: 30 Aug 2023 to 30 Jun 2025 |
|||
| Type | Category of Individuals | ||
| Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) | |
| Funding Source | |||
|
SkillsFuture Funding (Baseline)
Up to 70% of Course Fees |
SkillsFuture Mid- Career Enhanced Subsidy
Up to 90% of Course Fees |
SkillsFuture Enhanced Training Support for SMEs
Up to 90% of Course Fees |
|
| Course Fee | $600.00 | $600.00 | $600.00 |
| SkillsFuture Funding | $420.00 | $420.00 | $420.00 |
| Nett Fee Payable (Before GST) | $180.00 | $180.00 | $180.00 |
| GST (9%) | $16.20 | $16.20 | $16.20 |
| SMES / ETSS-SME | - | $120.00 | $120.00 |
| Final Amount Payable (Incl. of 9% GST) | $196.20 | $76.20 | $76.20 |
(For Local Employers) More about SFEC https://www.skillsfuture.gov.sg/sfec
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg
Schedule
Course Fee $654.00 (Incl. of 9% GST)
This Course Includes:
Duration: 2 Day(s) (16 Hrs)
Language: English
Trainees' Ratings
The Training Quality and Outcomes Measurement (TRAQOM) ratings are contributed by trainees who have attended SSG-funded courses. The quality rating measures trainees' perception of the overall learning experience and how inclined they are to recommend others to attend the course.
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