: (65) 6338 7151




Overview

Eduquest International Institute was established with the objective of providing and sharing its core capabilities in meeting the training and development needs of employees, jobseekers and individuals locally and globally. It capitalizes on the knowledge, expertise and experiences of its professionals, consultants and practitioners from the various industries.

 

Course Outline

    Maintain professional personal presentation

    Maintain personal hygiene

    Demonstrate positive attitude

    Show respect for others

    Communicate effectively

    Make contact with Guests

    Respond promptly and accurately to guests

    Demonstrate positive behaviours to customers

    Recognise and take advantage of opportunities

    to provide additional products and services

    Identify concerns or problems

    Take action to minimize guests’ dissatisfaction

    Report or document concerns

 

Course Methodology

    Mini lectures to explain concepts and theories

    Practical activities including role plays, demonstrations and practical performance

    Mutual sharing and feedback.

 

Who Should Attend?

    Service Crew, Beverage Crew and all F&B service personnel.

 

 View Courses




Overview

Eduquest International Institute was established with the objective of providing and sharing its core capabilities in meeting the training and development needs of employees, jobseekers and individuals locally and globally. It capitalizes on the knowledge, expertise and experiences of its professionals, consultants and practitioners from the various industries.

 

Course Outline

    Maintain professional personal presentation

    Maintain personal hygiene

    Demonstrate positive attitude

    Show respect for others

    Communicate effectively

    Make contact with Guests

    Respond promptly and accurately to guests

    Demonstrate positive behaviours to customers

    Recognise and take advantage of opportunities

    to provide additional products and services

    Identify concerns or problems

    Take action to minimize guests’ dissatisfaction

    Report or document concerns

 

Course Methodology

    Mini lectures to explain concepts and theories

    Practical activities including role plays, demonstrations and practical performance

    Mutual sharing and feedback.

 

Who Should Attend?

    Service Crew, Beverage Crew and all F&B service personnel.