WSQ SERVICE COURSES (RETAIL)

Service Leadership Level 1 (SFw) (Synchronous e-learning)

This skill describes the ability to apply the knowledge and skills in demonstrating the organization’s service vision, and recognizing the role that one plays in contributing to the service vision towards greater customer satisfaction. It involves having knowledge of organization’s vision mission and values and being able to demonstrate service delivery methods in line with the organization’s vision mission and values as well as monitoring own performance.

  • Use Skillsfuture Credit
  • Up to 70% SSG Funding
  • Course Fee: $ 192.60 (incl. of GST)
  • Duration: 1 Day(s)
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Service Planning and Implementation Level 1 (SFw) (Synchronous e-learning)

This skill describes the ability to apply the knowledge and skills for service planning and implementation with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.

  • Use Skillsfuture Credit
  • Up to 70% SSG Funding
  • Course Fee: $ 374.50 (incl. of GST)
  • Duration: 2 Day(s)

Service Excellence Level 1 (SFw)

This skill describes the ability to apply the knowledge to go the extra mile in providing excellent service, which involves recognising a diverse range of customers and their needs and expectations, projecting a professional image, demonstrate the qualities of a service professional, creating a positive customer experience, and escalating areas of improvement that may enhance the customers’ experience.

  • Use Skillsfuture Credit
  • Up to 70% SSG Funding
  • Course Fee: $ 374.50 (incl. of GST)
  • Duration: 2 Day(s)
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