* All pictures shown are for illustration purposes only. Actual product may vary.

WSQ Perform Hosting Duties (SSF)

Course Reference Number: TGS-2019502069

Course Objectives

As the first and last point of contact for the outlet, a host or hostess should ensure that guests enjoy their dining experience at the outlet from the moment the guests arrive up till the guests depart the outlet. A warm and sincere greeting, identifying customer preferences and meeting customers wants and needs are just part and parcel of the job.

Methods of Learning

Mini Lectures with presentations to explain concepts and theories
Demonstration, role play, hands-on practice and observation
Mutual Sharing, discussion and feedback "

Learning Outcomes

Upon successful completion of this programme, the learner will have the knowledge and application skills in Perform Hosting Duties, which includes:
Welcome guest to venue
Provide accurate wait times and monitor waiting lists.
Preparation for Hosting Duties
Handle enquiries and reservations
Handle guest arrivals and departures
Escort customers to assigned dining areas
Greet customers upon their departure
Handle guests’ complaints

Who should attend

All frontline Customer Service Personnel.

Mode of Delivery

Classroom
Practical and Assessment

Course Fee

Full Course fee before SSG funding
$438.70 (inclusive of GST)

Miscellaneous Fees

Make-up Session - $10.70 (inclusive of GST)

Appeal & Re-assessment - $21.40 (inclusive of GST)

Duration

2 Day(s) (17.25 Hrs)

Teacher : Students Ratio

1:20

Nett Fee after SSG funding* and inclusive of GST

Funding Validity Period: 01 Mar 2019 to 31 Dec 2021

$69.70
After 90% funding
(capped at $25/hr)
$145.45
After 80% funding
(capped at $17/hr)
Applicable for :

Self-Sponsored
- Singapore Citizens
- Aged 40 years and above

Employer-Sponsored #
- SMEs: Singapore Citizens /PRs
- Non-SMEs: Singapore Citizens aged 40 years and above
Applicable for :

Self-Sponsored
- SingaporeCitizens/PRs
- Aged 21 years and above

Employer-Sponsored #
- Non-SMEs:
Singapore Citizens aged below 40 years/PRs

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 01 Jan 2022 to 29 Jan 2023

Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * Up to 50% of course fees $ 233.70
Inclusive of GST
SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) Up to 70% of course fees $ 151.70
Inclusive of GST
SMEs (Enhanced Training Support for SMEs)

 * Self-sponsored individuals must be at least 21 years old.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg