This skill describes the ability to apply knowledge and life skills and relate them to personal and team goals. It also includes managing time effectively, maintaining work-life balance, managing stress as well as personal finances.

 Mini lectures with presentations to explain concepts and theories

 Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

This skill describes the ability to apply the knowledge and skills to develop personal effectiveness at operational level.

At the end of the programme, learners should be able to:

Set personal goals and align them to team goals with guidance

Identify one’s role and responsibilities and their contribution towards the achievement of team goals.

Plan and execute personal tasks to meet team goals.

Identify personal strengths and weaknesses and strategies to overcome weaknesses

Identify time wasters and procrastination habits

Describe strategies to eliminate time wasters

Apply work-life balance initiative to achieve personal work-life balance

Recognise symptoms of stress and apply stress management techniques

Identify own existing financial position and prepare personal budget

This programme is targeted for:

 Customer service personnel

Front line service staff

Junior staff

Others