WSQ Develop Personal Effectiveness at Operations Level (Synchronous e-learning)

Course Reference Number: CRS-Q-0040549-ES

Course Objectives

This skill describes the ability to apply knowledge and life skills and relate them to personal and team goals. It also includes managing time effectively, maintaining work-life balance, managing stress as well as personal finances.

Methods of Learning

 Mini lectures with presentations to explain concepts and theories

 Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

This skill describes the ability to apply the knowledge and skills to develop personal effectiveness at operational level.

At the end of the programme, learners should be able to:

Set personal goals and align them to team goals with guidance

Identify one’s role and responsibilities and their contribution towards the achievement of team goals.

Plan and execute personal tasks to meet team goals.

Identify personal strengths and weaknesses and strategies to overcome weaknesses

Identify time wasters and procrastination habits

Describe strategies to eliminate time wasters

Apply work-life balance initiative to achieve personal work-life balance

Recognise symptoms of stress and apply stress management techniques

Identify own existing financial position and prepare personal budget

Who should attend

This programme is targeted for:

 Customer service personnel

Front line service staff

Junior staff


Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full Course fee before SSG funding
$374.50 (inclusive of GST)


2 Day(s) (16 Hrs)

Nett Fee (after SSG funding* and inclusive of GST) (Effective from 1 July 2020)

Funding Validity Period: 14 Apr 2020 to 31 Mar 2022

After 95% funding (WSS)
(capped at $26.5/hr)
After 90% funding
(capped at $25/hr)
After 80% funding
(capped at $17/hr)
Applicable for :

Self-Sponsored & Company Sponsored #
(SMEs & Non-SMEs)
- Singapore Citizens who are eligible for Workfare Skills Support Scheme (WSS)
- 35 years and above with monthly income of not more than $2300 (or 13 years and above for persons with disabilities)
Applicable for :

- Singapore Citizens
- Aged 40 years and above

Company Sponsored #
- SMEs: Singapore Citizens /PRs
- Non-SMEs: Singapore Citizens aged 40 years and above
Applicable for :

- SingaporeCitizens/PRs
- Aged 21 years and above

Company Sponsored #
- Non-SMEs:
Singapore Citizens aged below 40 years/PRs

Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*

 #Absentee payroll support in addition to course fee funding available for company sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at