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WSQ Develop Personal Effectiveness at Operations Level (Synchronous e-learning)

Course Reference Number: TGS-2020503760

Course Objectives

This skill describes the ability to apply knowledge and life skills and relate them to personal and team goals. It also includes managing time effectively, maintaining work-life balance, managing stress as well as personal finances.

Methods of Learning

 Mini lectures with presentations to explain concepts and theories

 Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

This skill describes the ability to apply the knowledge and skills to develop personal effectiveness at operational level.

At the end of the programme, learners should be able to:

Set personal goals and align them to team goals with guidance

Identify one’s role and responsibilities and their contribution towards the achievement of team goals.

Plan and execute personal tasks to meet team goals.

Identify personal strengths and weaknesses and strategies to overcome weaknesses

Identify time wasters and procrastination habits

Describe strategies to eliminate time wasters

Apply work-life balance initiative to achieve personal work-life balance

Recognise symptoms of stress and apply stress management techniques

Identify own existing financial position and prepare personal budget

Who should attend

This programme is targeted for:

 Customer service personnel

Front line service staff

Junior staff

Others

Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full course fee before SSG funding
$374.50 (Incl. of 7% GST) valid until 31 Dec 2022 $378.00 (Incl. of 8% GST) valid from 1 Jan 2023

Miscellaneous Fees
(Incl. of 7% GST) valid until 31 Dec 2022

Make-up Session - $10.70

Appeal & Re-assessment - $21.40

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Duration

2 Day(s) (16 Hrs)

Trainer : Learner Ratio

1:20

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 01 Apr 2020 to 31 Mar 2024

Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * Up to 50% of course fees $199.50
Incl. of 7% GST
(Valid until 31 Dec 2022)
$203.00
Incl. of 8% GST
(Valid from 1 Jan 2023)
SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) Up to 70% of course fees $129.50
Incl. of 7% GST
(Valid until 31 Dec 2022)
$133.00
Incl. of 8% GST
(Valid from 1 Jan 2023)
SMEs (Enhanced Training Support for SMEs)

 * Self-sponsored individuals must be at least 21 years old.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg