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WSQ Communicate and Relate Effectively at the Workplace (Synchronous e-learning)

Course Reference Number: TGS-2020503824

Course Objectives

This skill describes the ability to use effective communication techniques at the workplace, while taking into consideration social and cultural differences. It also includes interpreting, clarifying, analysing and responding to information received, as well as using effective negotiation skills to resolve conflicts for a win-win outcome.

Methods of Learning

 Mini lectures with presentations to explain concepts and theories

 Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

"This skill describes the ability to apply the knowledge and skills to communicate and relate effectively at the workplace.

At the end of the programme, learners should be able to:

Interpret different information received according to organisational procedures

Identify and overcome communication barriers

Understand principles of effective communication and interpersonal techniques

Respond to information received considering the social and cultural differences

Define conflict and recognise differences and contention

Identify the conflict resolution process and techniques

Apply the techniques to achieve a win-win outcome

Communicate outcome of negotiation and propose recommendations to supervisor

Who should attend

This programme is targeted for:

 Customer service personnel

Front line service staff

Junior staff

Others

Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full course fee before SSG funding
$374.50 (Incl. of 7% GST) valid until 31 Dec 2022 $378.00 (Incl. of 8% GST) valid from 1 Jan 2023

Miscellaneous Fees
(Incl. of 7% GST) valid until 31 Dec 2022

Make-up Session - $10.70

Appeal & Re-assessment - $21.40

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Duration

2 Day(s) (16 Hrs)

Trainer : Learner Ratio

1:20

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 01 Jan 2022 to 31 Mar 2024

Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * Up to 50% of course fees $199.50
Incl. of 7% GST
(Valid until 31 Dec 2022)
$203.00
Incl. of 8% GST
(Valid from 1 Jan 2023)
SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) Up to 70% of course fees $129.50
Incl. of 7% GST
(Valid until 31 Dec 2022)
$133.00
Incl. of 8% GST
(Valid from 1 Jan 2023)
SMEs (Enhanced Training Support for SMEs)

 * Self-sponsored individuals must be at least 21 years old.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg