Course Reference Number: TGS-2020503824
This skill describes the ability to use effective communication techniques at the workplace, while taking into consideration social and cultural differences. It also includes interpreting, clarifying, analysing and responding to information received, as well as using effective negotiation skills to resolve conflicts for a win-win outcome.
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback
"This skill describes the ability to apply the knowledge and skills to communicate and relate effectively at the workplace.
At the end of the programme, learners should be able to:
Interpret different information received according to organisational procedures
Identify and overcome communication barriers
Understand principles of effective communication and interpersonal techniques
Respond to information received considering the social and cultural differences
Define conflict and recognise differences and contention
Identify the conflict resolution process and techniques
Apply the techniques to achieve a win-win outcome
Communicate outcome of negotiation and propose recommendations to supervisor
This programme is targeted for:
Customer service personnel
Front line service staff
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
$374.50 (inclusive of GST)
Make-up Session - $10.70 (inclusive of GST)
Appeal & Re-assessment - $21.40 (inclusive of GST)
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
2 Day(s) (16 Hrs)
Nett Fee after SSG’s Course Fee Funding
Funding Validity Period: 01 Jan 2022 to 31 Mar 2024
|Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders *||Up to 50% of course fees||
Inclusive of GST
|SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy)||Up to 70% of course fees||
Inclusive of GST
|SMEs (Enhanced Training Support for SMEs)|
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg