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WSQ Communicate and Relate Effectively at the Workplace (Synchronous e-learning)
Course Reference Number: TGS-2020503824
Course Objectives
This skill describes the ability to use effective communication techniques at the workplace, while taking into consideration social and cultural differences. It also includes interpreting, clarifying, analysing and responding to information received, as well as using effective negotiation skills to resolve conflicts for a win-win outcome.
Methods of Learning
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback
Learning Outcomes
"This skill describes the ability to apply the knowledge and skills to communicate and relate effectively at the workplace.
At the end of the programme, learners should be able to:
Interpret different information received according to organisational procedures
Identify and overcome communication barriers
Understand principles of effective communication and interpersonal techniques
Respond to information received considering the social and cultural differences
Define conflict and recognise differences and contention
Identify the conflict resolution process and techniques
Apply the techniques to achieve a win-win outcome
Communicate outcome of negotiation and propose recommendations to supervisor
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Junior staff
Others
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
Course Fee
Full Course fee before SSG funding
$374.50 (inclusive of GST)
Duration
2 Day(s) (16 Hrs)
Nett Fee (after SSG funding* and inclusive of GST) (Effective from 1 July 2020) |
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Funding Validity Period: 14 Apr 2020 to 31 Mar 2022 |
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$59.50 After 90% funding (capped at $25/hr) |
$102.50 After 80% funding (capped at $17/hr) |
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Applicable for : Self-Sponsored - Singapore Citizens - Aged 40 years and above Company Sponsored #- SMEs: Singapore Citizens /PRs - Non-SMEs: Singapore Citizens aged 40 years and above |
Applicable for : Self-Sponsored - SingaporeCitizens/PRs - Aged 21 years and above Company Sponsored #- Non-SMEs: Singapore Citizens aged below 40 years/PRs |
Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*
The WSS trainees need to register for PayNow linked to NRIC (not mobile number) in order to receive the WSS training allowance.
#Absentee payroll support in addition to course fee funding available for company sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.wsg.gov.sg