WSQ Communicate and Relate Effectively at the Workplace (Synchronous e-learning)

Course Reference Number: CRS-Q-0040557-ES

Course Objectives

This skill describes the ability to use effective communication techniques at the workplace, while taking into consideration social and cultural differences. It also includes interpreting, clarifying, analysing and responding to information received, as well as using effective negotiation skills to resolve conflicts for a win-win outcome.

Methods of Learning

 Mini lectures with presentations to explain concepts and theories

 Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

"This skill describes the ability to apply the knowledge and skills to communicate and relate effectively at the workplace.

At the end of the programme, learners should be able to:

Interpret different information received according to organisational procedures

Identify and overcome communication barriers

Understand principles of effective communication and interpersonal techniques

Respond to information received considering the social and cultural differences

Define conflict and recognise differences and contention

Identify the conflict resolution process and techniques

Apply the techniques to achieve a win-win outcome

Communicate outcome of negotiation and propose recommendations to supervisor

Who should attend

This programme is targeted for:

 Customer service personnel

Front line service staff

Junior staff

Others

Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full Course fee before SSG funding
$374.50 (inclusive of GST)

Duration

2 Day(s) (16 Hrs)

Nett Fee (after SSG funding* and inclusive of GST) (Effective from 1 July 2020)

Funding Validity Period: 14 Apr 2020 to 31 Mar 2022

$42.00
After 95% funding (WSS)
(capped at $26.5/hr)
$59.50
After 90% funding
(capped at $25/hr)
$102.50
After 80% funding
(capped at $17/hr)
Applicable for :

Self-Sponsored & Company Sponsored #
(SMEs & Non-SMEs)
- Singapore Citizens who are eligible for Workfare Skills Support Scheme (WSS)
- 35 years and above with monthly income of not more than $2300 (or 13 years and above for persons with disabilities)
Applicable for :

Self-Sponsored
- Singapore Citizens
- Aged 40 years and above

Company Sponsored #
- SMEs: Singapore Citizens /PRs
- Non-SMEs: Singapore Citizens aged 40 years and above
Applicable for :

Self-Sponsored
- SingaporeCitizens/PRs
- Aged 21 years and above

Company Sponsored #
- Non-SMEs:
Singapore Citizens aged below 40 years/PRs

Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*

 #Absentee payroll support in addition to course fee funding available for company sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.wsg.gov.sg