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WSQ Apply Emotional Competence to Manage Self at Workplace (Synchronous e-learning)
Course Reference Number: TGS-2020503846
Course Objectives
This skill describes the ability to understand and apply self-awareness techniques. It also includes applying emotional intelligence principles to manage oneself at the workplace
Methods of Learning
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback.
Learning Outcomes
This skill describes the ability to apply the knowledge and skills in applying emotional competence to manage self at the workplace.
At the end of the programme, learners should be able to:
Explain the concept and domains of Emotional Intelligence
Recognise own emotional states, its causes and effects on performance and interpersonal relationships at the workplace
Identify personal strengths and weaknesses and motivate and improve oneself to develop Emotional Intelligence
Recognise the emotional needs of others, empathise and respond appropriately to their needs
Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Junior staff
Others
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
Course Fee
Full Course fee before SSG funding
$374.50 (inclusive of GST)
Duration
2 Day(s) (16 Hrs)
Nett Fee (after SSG funding* and inclusive of GST) (Effective from 1 July 2020) |
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Funding Validity Period: 14 Apr 2020 to 31 Mar 2022 |
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$59.50 After 90% funding (capped at $25/hr) |
$102.50 After 80% funding (capped at $17/hr) |
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Applicable for : Self-Sponsored - Singapore Citizens - Aged 40 years and above Company Sponsored #- SMEs: Singapore Citizens /PRs - Non-SMEs: Singapore Citizens aged 40 years and above |
Applicable for : Self-Sponsored - SingaporeCitizens/PRs - Aged 21 years and above Company Sponsored #- Non-SMEs: Singapore Citizens aged below 40 years/PRs |
Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*
The WSS trainees need to register for PayNow linked to NRIC (not mobile number) in order to receive the WSS training allowance.
#Absentee payroll support in addition to course fee funding available for company sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.wsg.gov.sg