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WSQ Apply Emotional Competence to Manage Self at Workplace (Synchronous e-learning)

Course Reference Number: TGS-2020503846

Course Objectives

This skill describes the ability to understand and apply self-awareness techniques. It also includes applying emotional intelligence principles to manage oneself at the workplace

Methods of Learning

Mini lectures with presentations to explain concepts and theories

Interactive activities including demonstrations

Role-play and case study discussion with mutual sharing and feedback.

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in applying emotional competence to manage self at the workplace.

At the end of the programme, learners should be able to:

Explain the concept and domains of Emotional Intelligence

Recognise own emotional states, its causes and effects on performance and interpersonal relationships at the workplace

Identify personal strengths and weaknesses and motivate and improve oneself to develop Emotional Intelligence

Recognise the emotional needs of others, empathise and respond appropriately to their needs

Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace

Who should attend

This programme is targeted for:

Customer service personnel

Front line service staff

Junior staff


Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full Course fee before SSG funding
$374.50 (inclusive of GST)

Miscellaneous Fees

Make-up Session - $10.70 (inclusive of GST)

Appeal & Re-assessment - $21.40 (inclusive of GST)


2 Day(s) (16 Hrs)

Teacher : Students Ratio


Nett Fee after SSG funding* and inclusive of GST

Funding Validity Period: 14 Apr 2020 to 31 Dec 2021

After 90% funding
(capped at $25/hr)
After 80% funding
(capped at $17/hr)
Applicable for :

- Singapore Citizens
- Aged 40 years and above

Employer-Sponsored #
- SMEs: Singapore Citizens /PRs
- Non-SMEs: Singapore Citizens aged 40 years and above
Applicable for :

- SingaporeCitizens/PRs
- Aged 21 years and above

Employer-Sponsored #
- Non-SMEs:
Singapore Citizens aged below 40 years/PRs

Nett Fee after SSG’s Course Fee Funding

Funding Validity Period: 01 Jan 2022 to 31 Mar 2024

Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * Up to 50% of course fees $ 199.50
Inclusive of GST
SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) Up to 70% of course fees $ 129.50
Inclusive of GST
SMEs (Enhanced Training Support for SMEs)

 * Self-sponsored individuals must be at least 21 years old.

 #Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg