WSQ Apply Emotional Competence to Manage Self at Workplace (Synchronous e-learning)

Course Reference Number: CRS-Q-0040615-ES

Course Objectives

This skill describes the ability to understand and apply self-awareness techniques. It also includes applying emotional intelligence principles to manage oneself at the workplace

Methods of Learning

Mini lectures with presentations to explain concepts and theories

Interactive activities including demonstrations

Role-play and case study discussion with mutual sharing and feedback.

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in applying emotional competence to manage self at the workplace.

At the end of the programme, learners should be able to:

Explain the concept and domains of Emotional Intelligence

Recognise own emotional states, its causes and effects on performance and interpersonal relationships at the workplace

Identify personal strengths and weaknesses and motivate and improve oneself to develop Emotional Intelligence

Recognise the emotional needs of others, empathise and respond appropriately to their needs

Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace

Who should attend

This programme is targeted for:

Customer service personnel

Front line service staff

Junior staff


Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full Course fee before SSG funding
$374.50 (inclusive of GST)


2 Day(s) (16 Hrs)

Nett Fee (after SSG funding* and inclusive of GST) (Effective from 1 July 2020)

Funding Validity Period: 14 Apr 2020 to 31 Mar 2022

After 95% funding (WSS)
(capped at $26.5/hr)
After 90% funding
(capped at $25/hr)
After 80% funding
(capped at $17/hr)
Applicable for :

Self-Sponsored & Company Sponsored #
(SMEs & Non-SMEs)
- Singapore Citizens who are eligible for Workfare Skills Support Scheme (WSS)
- 35 years and above with monthly income of not more than $2300 (or 13 years and above for persons with disabilities)
Applicable for :

- Singapore Citizens
- Aged 40 years and above

Company Sponsored #
- SMEs: Singapore Citizens /PRs
- Non-SMEs: Singapore Citizens aged 40 years and above
Applicable for :

- SingaporeCitizens/PRs
- Aged 21 years and above

Company Sponsored #
- Non-SMEs:
Singapore Citizens aged below 40 years/PRs

Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*

 #Absentee payroll support in addition to course fee funding available for company sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at