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WSQ Apply Emotional Competence to Manage Self at Workplace (Synchronous e-learning)
Course Reference Number: TGS-2020503846
Course Objectives
This skill describes the ability to understand and apply self-awareness techniques. It also includes applying emotional intelligence principles to manage oneself at the workplace
Methods of Learning
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback.
Learning Outcomes
This skill describes the ability to apply the knowledge and skills in applying emotional competence to manage self at the workplace.
At the end of the programme, learners should be able to:
Explain the concept and domains of Emotional Intelligence
Recognise own emotional states, its causes and effects on performance and interpersonal relationships at the workplace
Identify personal strengths and weaknesses and motivate and improve oneself to develop Emotional Intelligence
Recognise the emotional needs of others, empathise and respond appropriately to their needs
Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and background of individuals at the workplace
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Junior staff
Others
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
Course Fee
$374.50 (inclusive of GST)
Miscellaneous Fees
Make-up Session - $10.70 (inclusive of GST)
Appeal & Re-assessment - $21.40 (inclusive of GST)
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
Duration
2 Day(s) (16 Hrs)
Trainer : Learner Ratio
1:20
Nett Fee after SSG’s Course Fee Funding |
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Funding Validity Period: 01 Jan 2022 to 31 Mar 2024 |
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| Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * | Up to 50% of course fees |
$ 199.50 Inclusive of GST |
| SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) | Up to 70% of course fees |
$ 129.50 Inclusive of GST |
| SMEs (Enhanced Training Support for SMEs) | ||
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg
