WSQ Adapt to Change at Ops Level (Synchronous e-learning)

Course Reference Number: CRS-Q-0040616-ES

Course Objectives

This skill describes the ability to identify local and/or global trends and changes impacting the workplace with a view to enhancing productivity and effectiveness in a diverse workplace. It also includes adapting to changes for sustained employability in the new knowledge economy and sharing knowledge and skills.

Methods of Learning

 Mini lectures with presentations to explain concepts and theories

 Interactive activities including demonstrations

 Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

"This skill describes the ability to apply the knowledge and skills to adapt to change at operational level.

At the end of the programme, learners should be able to:

Identify global and local trends and the impact on one’s employability and job role

Identify expectations and adjustments required in current and new job situation to stay employable and competitive

Identify the industry trends and competencies required in current and new job requirements Understand the diversity at the workplace and the workforce of the future

Cope with change and diversity in the work-place

Demonstrate positive attitude and overcome resistance to change

Identify skill gaps and select suitable learning opportunities to address them

Adopt appropriate strategies and techniques to respond to change

Who should attend

This programme is targeted for:

 Customer service personnel

Front line service staff

Junior staff


Mode of Delivery

Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full Course fee before SSG funding
$374.50 (inclusive of GST)


2 Day(s) (16 Hrs)

Nett Fee (after SSG funding* and inclusive of GST) (Effective from 1 July 2020)

Funding Validity Period: 14 Apr 2020 to 31 Mar 2022

After 90% funding
(capped at $25/hr)
After 80% funding
(capped at $17/hr)
Applicable for :

- Singapore Citizens
- Aged 40 years and above

Company Sponsored #
- SMEs: Singapore Citizens /PRs
- Non-SMEs: Singapore Citizens aged 40 years and above
Applicable for :

- SingaporeCitizens/PRs
- Aged 21 years and above

Company Sponsored #
- Non-SMEs:
Singapore Citizens aged below 40 years/PRs

Upon successful course completion,self-sponsored singaporeans eligible for WSS scheme may apply for SSG TRAINING ALLOWANCE of $6 per hour, capped at 180 training hours per WSS eligibility year & TRAINING COMMITMENT AWARD*

 #Absentee payroll support in addition to course fee funding available for company sponsored candidates.
 *Terms and conditions applies to all types of SSG fundings. More details at