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WSQ Adapt to Change at Ops Level (Synchronous e-learning)
Course Reference Number: TGS-2020503847
Course Objectives
This skill describes the ability to identify local and/or global trends and changes impacting the workplace with a view to enhancing productivity and effectiveness in a diverse workplace. It also includes adapting to changes for sustained employability in the new knowledge economy and sharing knowledge and skills.
Methods of Learning
Mini lectures with presentations to explain concepts and theories
Interactive activities including demonstrations
Role-play and case study discussion with mutual sharing and feedback
Learning Outcomes
"This skill describes the ability to apply the knowledge and skills to adapt to change at operational level.
At the end of the programme, learners should be able to:
Identify global and local trends and the impact on one’s employability and job role
Identify expectations and adjustments required in current and new job situation to stay employable and competitive
Identify the industry trends and competencies required in current and new job requirements Understand the diversity at the workplace and the workforce of the future
Cope with change and diversity in the work-place
Demonstrate positive attitude and overcome resistance to change
Identify skill gaps and select suitable learning opportunities to address them
Adopt appropriate strategies and techniques to respond to change
Who should attend
This programme is targeted for:
Customer service personnel
Front line service staff
Junior staff
Others
Mode of Delivery
Synchronous e-learning - 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment
Course Fee
$374.50 (inclusive of GST)
Miscellaneous Fees
Make-up Session - $10.70 (inclusive of GST)
Appeal & Re-assessment - $21.40 (inclusive of GST)
Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable. Such fees are normally collected by Eduquest when the need arises.
Fees indicated are per pax and not per proforma invoice or invoice.
Duration
2 Day(s) (16 Hrs)
Trainer : Learner Ratio
1:20
Nett Fee after SSG’s Course Fee Funding |
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Funding Validity Period: 01 Jan 2022 to 31 Mar 2024 |
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| Singapore Citizens (SCs), Permanent Residents (PRs) and Long Term Visit Pass Plus (LTVP+) Holders * | Up to 50% of course fees |
$ 199.50 Inclusive of GST |
| SCs aged ≥ 40 years old (SkillsFuture Mid-career Enhanced Subsidy) | Up to 70% of course fees |
$ 129.50 Inclusive of GST |
| SMEs (Enhanced Training Support for SMEs) | ||
* Self-sponsored individuals must be at least 21 years old.
#Absentee payroll support in addition to course fee funding available for employer-sponsored candidates.
*Terms and conditions applies to all types of SSG fundings. More details at www.tpgateway.gov.sg
